Eugene Mcgrath Email and Phone Number
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I consistently deliver project deliverables and customer service with positive results to internal and external customers with acumen, foresight, integrity, and diligence. I am naturally inquisitive and strive to bring clarity to ambiguity. I seek continuous improvement, continuous growth and to make a lasting impact with all that I do. Repeated success in delivering client projects resulting in >$31M in contributions for >11K participants.Collaborative, resourceful and proactive analyst/project manager with over 30 years of professional experience in technology, financial operations, and client services for two Fortune 100 companies. Steady career progression with increasing responsibilities, expectations and consistent success. Excellent communicator and persistent leader identifying, defining and designing business solutions. Strong business knowledge necessary to understand desired business outcomes and ensure they are delivered. At times strategic and other times tactical, but always thorough. PROFESSIONAL PROFILE- Greatest strengths include communication, collaboration, process design and documentation, problem analysis and resolution, and an appetite for continuous improvement. - Demonstrated leadership qualities of action, vision, creativity, integrity and commitment.- Customer-focused professional with a wealth of experience supporting internal and external customers.- Consistent delivery of high quality results and outcomes in a timely manner on diverse projects.- Regularly pursue personal and professional growth.AREAS OF EXPERTISE- Business needs discovery - Relationship building- Communications- Requirements elicitation and documentation- Problem analysis and resolution- Process mapping and re-engineering- Various office tools (MS Office Suite, Visio, SalesForce, SharePoint, SnagIt, mainframe)
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DirectorTiaa Nov 2024 - PresentNew York City Metropolitan Area -
Lead Program ManagerTiaa Mar 2023 - Nov 2024New York City Metropolitan Area
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Senior Program ManagerTiaa Nov 2019 - Mar 2023Greater New York City Area
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Client Services Delivery ManagerTiaa Apr 2016 - Nov 2019Greater New York City AreaCurrently managing institutional client relationships as they pertain to our outsourced services, focusing on data quality, system functionality, client expectations and outcomes. Successfully delivering strong results for several high profile, high value clients. Recent successful outcome was delivering project that resulted in >$31M in contributions impacting >11K participants.
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Ruling ElderFirst Presbyterian Church Of Yorktown Jan 2014 - Dec 2016Yorktown Heights, NyMember, Board of Trustees and Communications Commission
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Business Analyst/Senior Systems ConsultantNew York Life Insurance Company Dec 2012 - Apr 2016Sleepy Hollow, NyLead Business Analyst eliciting and defining requirements, creating documentation, project status reporting as well as all other BA responsibilities. Also serve as backup to the project manager when necessary. Key Achievements- Slashed costs and resource demands by implementing automated process to extend policy maturity, replacing manual process. Estimated savings attributable to this implementation is $200,000. - Meticulously analyzed over 1,000 policies amounting to well over $100,000 in remediation credits to policies impacted by various issues. -
Business Analyst/Production SupportNew York Life Insurance Company Dec 2007 - Dec 2012Sleepy Hollow, NyPromoted from Systems Consultant (June 2011)Lead Prod Support/QA Specialist for functional testing area creating test strategies and plans to ensure products and policies function as designed. Troubleshooting, documenting and reporting on system defects.Key Achievements- Exceeded Production Support targets in problem analysis, tracking, testing and resolution development. Problems assigned to me were resolved 12% - 15% more quickly than those of my counterparts.- Accelerated completion time for monthly management report by formalizing procedure. Use of the documented procedure saved my team increasing hours each month when producing the monthly report.Additional responsibilities included:- Comprehensive reconciliation and coordination of budget for the Inforce Systems area for two years. Total allocated budget of over $5M, with approximately 80% attributable to FTE salary.- Unrivaled ability to uncover defects in a timely manner. Average problem discovery and reporting was 1 to 2 days faster than that of my peers.- Directing collaboration efforts with customers and IT counterparts to ensure successful implementation of solutions to new or existing problems.- Creating detailed training manuals, procedures, cheat sheets and other documentation for customers and teammates. Many of the job aids that I created continue to provide benefits to teammates.
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Youth Soccer CoachSoac 2008 - 2010
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Project ManagerTiaa-Cref Jul 2006 - Dec 2007New York, NyPresided over a project team investigating the root causes of problems affecting the accuracy of customer account data within a newly deployed administrative system. Team was also charged with developing and implementing remediation plans for all impacted policies. Key Achievements:- Successfully directed highly visible and sensitive financial data correction efforts impacting more than 100,000 shareholder accounts with adjustments totaling more than $1,000,000. This was a multi-year effort with approximately 20 FTEs and 7 consultants. - Carefully orchestrated data analysis to identify, classify and stratify incorrect account balances to prioritize populations needing remediation to mitigate recovery costs. - Spearheaded collaboration efforts with members of diverse teams including Law and Compliance, Marketing and Communications, Client Services and Actuarial. Developed successful methods for testing of solutions and external communications; gaining consensus for these recommendations from stakeholders throughout the organization.
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Business Analyst/It Change Control AnalystTiaa-Cref Mar 2000 - Jul 2006New York, NyChaired regular change control meetings with technical staff from diverse teams ensuring availability of critical systems by carefully reviewing, approving or disallowing changes to mitigate risks. Implement new tool and associated processes to be used for several parts of the IT Service Management model being adopted.Key Achievements:- Championed adoption of service management tool and markedly improved usage rates by rigorously coordinating its development, testing, implementation, and maintenance. At the time of my separation this system was handling over 100,000 requests annually for Incident, Problem and Change Management. - Initiated and managed internal customer focus group and facilitated monthly meetings, leading to process and technology enhancements and increased efficiency of many teams. Some change requests decreased from a 3 day lead time to just 1 day under the new process.
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Business Analyst/Tax Compliance AnalystTiaa-Cref Aug 1990 - Mar 2000New York, NyMonitoring federal, state and foreign tax regulations to ensure compliance of all rules impacting pension and annuity disbursements for withholding and reporting. Preparation, reconciliation and correction of relevant individual tax reporting forms. Key Achievements:- Anticipated and articulated need for new tax withholding and reporting system.- Methodically developed business requirements and test plans for new system that allowed for a more efficient method of tracking, reporting, correcting, and researching reportable disbursements from pension accounts and their associated withholding taxes. This system was implemented and was issuing over 120,000 tax forms annually.
Eugene Mcgrath Skills
Eugene Mcgrath Education Details
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Professional Computer Studies -
InprovolutionFundamentals Of Improv -
Power Memorial AcademyAcademics
Frequently Asked Questions about Eugene Mcgrath
What company does Eugene Mcgrath work for?
Eugene Mcgrath works for Tiaa
What is Eugene Mcgrath's role at the current company?
Eugene Mcgrath's current role is Director, Enterprise Remediations Program Manager at TIAA.
What is Eugene Mcgrath's email address?
Eugene Mcgrath's email address is eu****@****ath.org
What is Eugene Mcgrath's direct phone number?
Eugene Mcgrath's direct phone number is +191448*****
What schools did Eugene Mcgrath attend?
Eugene Mcgrath attended Pace University, Inprovolution, Power Memorial Academy.
What are some of Eugene Mcgrath's interests?
Eugene Mcgrath has interest in Civil Rights And Social Action, Science And Technology, Children, Politics.
What skills is Eugene Mcgrath known for?
Eugene Mcgrath has skills like Business Analysis, Sdlc, Software Documentation, Testing, Project Management, Requirements Gathering, Leadership, Process Improvement, Visio, Business Requirements, Analysis, Systems Analysis.
Who are Eugene Mcgrath's colleagues?
Eugene Mcgrath's colleagues are Crystal Hollis, Mehamood Shaik, Varsha Mothriya, Calvin Crosswhite, Joseph Byron, Keith Oberg, Antoinette Jones.
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Eugene McGrath
It Customer Service Professional, Volunteer At Coalition Of Concerned Legal ProfessionalsBronx, Ny -
Eugene McGrath
Cryptomachine Gene Since 2017 (Blockchain And Cryptocurrency Educator And Consultant In Own Pma + Future Blockchain Developer In The Making!)Duncan, Sc2securitasinc.com, dccoil.com -
Eugene McGrath
Wading River, Ny
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