Eugene Mcgrath Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

Currently managing institutional client relationships as they pertain to our outsourced services, focusing on data quality, system functionality, client expectations and outcomes. Successfully delivering strong results for several high profile, high value clients. Recent successful outcome was delivering project that resulted in >$31M in contributions impacting >11K participants.

Yorktown Heights, Ny

Member, Board of Trustees and Communications Commission

Sleepy Hollow, Ny

Lead Business Analyst eliciting and defining requirements, creating documentation, project status reporting as well as all other BA responsibilities. Also serve as backup to the project manager when necessary. Key Achievements- Slashed costs and resource demands by implementing automated process to extend policy maturity, replacing manual process. Estimated savings attributable to this implementation is $200,000. - Meticulously analyzed over 1,000 policies amounting to well over $100,000 in remediation credits to policies impacted by various issues.

Sleepy Hollow, Ny

Promoted from Systems Consultant (June 2011)Lead Prod Support/QA Specialist for functional testing area creating test strategies and plans to ensure products and policies function as designed. Troubleshooting, documenting and reporting on system defects.Key Achievements- Exceeded Production Support targets in problem analysis, tracking, testing and resolution development. Problems assigned to me were resolved 12% - 15% more quickly than those of my counterparts.- Accelerated completion time for monthly management report by formalizing procedure. Use of the documented procedure saved my team increasing hours each month when producing the monthly report.Additional responsibilities included:- Comprehensive reconciliation and coordination of budget for the Inforce Systems area for two years. Total allocated budget of over $5M, with approximately 80% attributable to FTE salary.- Unrivaled ability to uncover defects in a timely manner. Average problem discovery and reporting was 1 to 2 days faster than that of my peers.- Directing collaboration efforts with customers and IT counterparts to ensure successful implementation of solutions to new or existing problems.- Creating detailed training manuals, procedures, cheat sheets and other documentation for customers and teammates. Many of the job aids that I created continue to provide benefits to teammates.

New York, Ny

Presided over a project team investigating the root causes of problems affecting the accuracy of customer account data within a newly deployed administrative system. Team was also charged with developing and implementing remediation plans for all impacted policies. Key Achievements:- Successfully directed highly visible and sensitive financial data correction efforts impacting more than 100,000 shareholder accounts with adjustments totaling more than $1,000,000. This was a multi-year effort with approximately 20 FTEs and 7 consultants. - Carefully orchestrated data analysis to identify, classify and stratify incorrect account balances to prioritize populations needing remediation to mitigate recovery costs. - Spearheaded collaboration efforts with members of diverse teams including Law and Compliance, Marketing and Communications, Client Services and Actuarial. Developed successful methods for testing of solutions and external communications; gaining consensus for these recommendations from stakeholders throughout the organization.

New York, Ny

Chaired regular change control meetings with technical staff from diverse teams ensuring availability of critical systems by carefully reviewing, approving or disallowing changes to mitigate risks. Implement new tool and associated processes to be used for several parts of the IT Service Management model being adopted.Key Achievements:- Championed adoption of service management tool and markedly improved usage rates by rigorously coordinating its development, testing, implementation, and maintenance. At the time of my separation this system was handling over 100,000 requests annually for Incident, Problem and Change Management. - Initiated and managed internal customer focus group and facilitated monthly meetings, leading to process and technology enhancements and increased efficiency of many teams. Some change requests decreased from a 3 day lead time to just 1 day under the new process.

New York, Ny

Monitoring federal, state and foreign tax regulations to ensure compliance of all rules impacting pension and annuity disbursements for withholding and reporting. Preparation, reconciliation and correction of relevant individual tax reporting forms. Key Achievements:- Anticipated and articulated need for new tax withholding and reporting system.- Methodically developed business requirements and test plans for new system that allowed for a more efficient method of tracking, reporting, correcting, and researching reportable disbursements from pension accounts and their associated withholding taxes. This system was implemented and was issuing over 120,000 tax forms annually.

Bachelor Of Science, Professional Computer Studies

Major - Professional Computer Studies focused on end user systems and applications.

Fundamentals Of Improv

Regents Diploma, Academics