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Manage content creation and distribution pipelineCoordinate with team members for file organizationSelect and implement software solutionsActively manage Facebook page for community engagementEnsure smooth channel operation and high-quality content delivery

• Built a fully remote team of linguists and managers, starting from 3 people and getting to about 100. The smart hiring approach improved the cost efficiency. • Designed the recruiting process, created test tasks and interview plans to test hard skills, soft skills, and cultural fit. • Invented, promoted, designed, and oversaw the creation of the internal linguistic quality control software to increase competitive advantage in the quality-driven software localization industry. The efficiency of this approach was confirmed by the improved quality scores from major clients. • Created and automated training programs for linguists that allowed to scale the internal training crucial for business growth. • Built the internal processes and led the change management during the growth phases of the organizational lifecycle. Ensured the team engagement in new processes (for example, increased the actual usage of newly implemented software in the beta testing phase from 20% to 92% in 2 months). • Successfully spotted the A-players (linguists, managers, trainers, quality research team), trained them, and helped them grow. • Was responsible for the crucial communications with corporate clients (negotiations, regular strategic meetings, top-level complaint management)

Project managementReviewing marketing texts, evaluating translation quality and translator’s errors, checking glossaries, working in collaboration with client's linguistsEvaluating and creating tests for translators and reviewersCreating terminology: creating and reviewing glossariesWriting style guides: participated in creation of Russian style guide for client’s reviewersTranslation and editing for other 4 accounts: software products, built-in messages for consumer electronics, and photo/videoStaff training

Editing translation of TV audience measurement guidelines.