Eugenia T. Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

National IT

Perth, Western Australia, Australia

• Visualise the performance of business process improvement (BPI) solutions through a Power BI dashboard, presenting tangible metrics like cost and time saving to measure project success
• Led the proposal and prototype development for an HR helpdesk system that streamlines internal querieso Conducted risk and feasibility analysis on the current systemo Proposed and developed a prototype of a system via.
• Identified cases of ongoing client subscription payments post-termination through record auditingo Calculated and visualised potential cost savings according to divisions and office locations
• Developed a comprehensive plan for a two-day conference/hackathon on RPAo Organised meetings with stakeholders to define the objectives, scope and key deliverableso Collaborated with the travel agency to coordinate.

• Assisted team to run day-to-day operations of things, including campaign setups, on-boarding processes, and resolving F&B merchants’ issues, from operations to finance to customer support
• Created Auto-Reply business chat account and proposed initiatives to resolve basic merchants’ challenges, followed up to advise on complex issues
• Collaborated with other teams in GrabFood to ensure smooth end-to-end operations, delivering business improvement projects to create value for both merchants and GrabFood
• Identified bottlenecks and potential issues related to merchant operations and content management process, then worked across functions to tailor merchant specific needs (eg. customised reporting, marketing support.
• Liaised with merchants for merchants funded promo program, merchant commission scheme, new products/features etc. Acquired two merchants to be platform-exclusive merchant through Korean language pitching
• Analysed data and performed research work, giving meaningful inputs regarding process enhancement to improve regional market’s performance o Presented findings to the key stakeholders and reviewed other teams’.

• Connected with real clients, completing research and insight reports to assist them in navigating through challenges posed by COVID-19
• Identified opportunities to overcome current challenges of a business brokerage firm through analysis and market research, also proposing innovative ideas to drive business growth

Perth, Western Australia, Australia

• Coordinated with gallery staff for online transition on providing services during the COVID-19 pandemic by: o Launching “Isolation Recreation” project and “LWAGtalks” podcast online o Featuring and sharing artwork.
• Collaborated to brainstorm and develop programs to facilitate student engagement
• Involved in 2 events on logistics and administrative support
• Gained firsthand experience working within an art gallery

Master Of Business Analytics

Data Storytelling | Business Intelligence | Supply Chain Analytics | Machine Learning | Cloud Computing | Data Warehousing | Applied.

Bachelor Of Commerce - Bcom, Economics

Double-majored in Psychology in Society

Australian Matriculation (Wace)