Eugenia T. Email & Phone Number

Perth, Wa, Au

Perth, Wa, Au

Perth, Western Australia, Australia

National IT

Perth, Western Australia, Australia

• Visualise the performance of business process improvement (BPI) solutions through a Power BI dashboard, presenting tangible metrics like cost and time saving to measure project success• Led the proposal and prototype development for an HR helpdesk system that streamlines internal querieso Conducted risk and feasibility analysis on the current systemo Proposed and developed a prototype of a system via Cognito Forms (as a platform to receive queries) and SharePoint List (for back-end analytics purposes on SLAs)• Identified cases of ongoing client subscription payments post-termination through record auditingo Calculated and visualised potential cost savings according to divisions and office locations• Developed a comprehensive plan for a two-day conference/hackathon on RPAo Organised meetings with stakeholders to define the objectives, scope and key deliverableso Collaborated with the travel agency to coordinate logistics within budget, for example, travel arrangements, accommodation, and conference facilities for 40 participants from across the nationo Outlined pre- and post-event survey questions, conference agenda, and training materials

• Assisted team to run day-to-day operations of things, including campaign setups, on-boarding processes, and resolving F&B merchants’ issues, from operations to finance to customer support• Created Auto-Reply business chat account and proposed initiatives to resolve basic merchants’ challenges, followed up to advise on complex issues• Collaborated with other teams in GrabFood to ensure smooth end-to-end operations, delivering business improvement projects to create value for both merchants and GrabFood• Identified bottlenecks and potential issues related to merchant operations and content management process, then worked across functions to tailor merchant specific needs (eg. customised reporting, marketing support, menu optimisation etc.)• Liaised with merchants for merchants funded promo program, merchant commission scheme, new products/features etc. Acquired two merchants to be platform-exclusive merchant through Korean language pitching• Analysed data and performed research work, giving meaningful inputs regarding process enhancement to improve regional market’s performance o Presented findings to the key stakeholders and reviewed other teams’ strategies on weekly meeting

• Connected with real clients, completing research and insight reports to assist them in navigating through challenges posed by COVID-19 • Identified opportunities to overcome current challenges of a business brokerage firm through analysis and market research, also proposing innovative ideas to drive business growth

Perth, Western Australia, Australia

• Coordinated with gallery staff for online transition on providing services during the COVID-19 pandemic by: o Launching “Isolation Recreation” project and “LWAGtalks” podcast online o Featuring and sharing artwork recommendations on social media o Partnered with other student societies to held zoom sessions and events• Collaborated to brainstorm and develop programs to facilitate student engagement• Involved in 2 events on logistics and administrative support• Gained firsthand experience working within an art gallery

Master Of Business Analytics

Data Storytelling | Business Intelligence | Supply Chain Analytics | Machine Learning | Cloud Computing | Data Warehousing | Applied.

Bachelor Of Commerce - Bcom, Economics

Double-majored in Psychology in Society

Australian Matriculation (Wace)