Director Of Customer Engagement
San Mateo, California, Us
As the first customer-facing employee and employee number 10 at Preset, a rapidly growing startup, I work on a wide range of projects to ensure our success and help customers get the most out of our technology. My team was responsible for building out docs.preset.io and managing the Preset User Corner channel on YouTube, where we create technical demos and examples to showcase the platform's capabilities.In addition to these responsibilities, I serve as a liaison between customers, product management, and research and development. This involves leading technical calls and meetings, delivering webinars and live demos, and hosting meetups to connect with customers and showcase our technology..One of my major contributions has been helping to establish a streamlined process for lead generation and nurturing, leveraging our own technology to automate sales and streamline customer interactions.