Eunice Lim Email and Phone Number

#Partner with cross-functional teams to assess longtail supplier relationships and identify areas for optimization and improvement.#Develop and implement tailored solutions and strategies to enhance the performance and efficiency of longtail suppliers, including process improvements, cost reduction initiatives, and risk mitigation measures.#Conduct regular performance reviews and audits to evaluate the effectiveness of longtail suppliers and identify opportunities for enhancement.#Provide guidance and support to internal stakeholders on best practices for managing longtail suppliers, including contract negotiation, onboarding processes, and compliance requirements.#Serve as a subject matter expert on longtail management best practices, industry trends, and emerging technologies.#Prepare and deliver presentations, reports, and recommendations to senior leadership and key stakeholders to support decision-making and drive continuous improvement initiatives

- building strong relationships with the sellers to understand their needs and ensure their success with Marketing Solutions- managing project to ensure timelines are met- serving as the main point of contact throughout onboarding and also liason between clients and the rest of the team- working with sellers to build their Marketing Solutions campaigns into highly performing campaigns based on the objective of the sellers- empowering sellers to connect their goals and challenges with Marketing Solutions- leading online webinars, consultations, and one-on-one demos to educate customers on the features of Marketing Solutions - building, owning and executing seller sucess and onboarding plans- navigating seller organisations to uncover additional product applications & opportunities for partnership- spearheading internal cross-functional improvement projects- representing the voice of the seller and influence product develpment roadmap- partnering with Operations & Product teams on upsell, cross-sell and expansion opportunities

- Identify, prioritize, contact new accommodation properties and ensure pricing and availability competitiveness in assigned market.- Manage top accounts – own, develop and manage top accounts in assigned destination and ensure the team develops mutually beneficial accommodation property relationships to grow market share.- Report & analyze – plan with line manager, implement, and monitor agreed KPIs and be able to analyze, visualize and discuss trends, issues and opportunities with team and manager.- Understand the industry and its developments – very good knowledge of pros and cons ofcompetitor models, market trends & landscape, accommodation rate structure and yield management, connectivity options and customer booking trends.- Optimize use of process and systems – Be familiar with full spectrum of business tools and ensure the team makes use of the systems- Guide the hotels to enter information into extranet to completion.- Work with hotels on promotional activities to increase bookings.

Contracting: Negotiate and finalize contracts with hotels and accommodation providers, ensuring competitive pricing and favorable terms.Event Representation: Attend hotel events, trade shows, and industry conferences to promote the agency, build relationships, and stay informed about market trends.Market Analysis: Conduct market research to identify potential partners and evaluate competitors, making strategic recommendations for contracting opportunities.Relationship Management: Develop and maintain strong relationships with key hotel partners to foster collaboration and mutual growth.Team Collaboration: Work closely with sales and marketing teams to align contracting strategies with overall business goals.

- Sales and Customer Service Leadership: Oversaw sales and customer service operations, ensuring exceptional service delivery and client satisfaction.- Team Development: Supervised and trained staff on systems and processes, fostering a high-performance culture within the team.- Project Management: Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality standards.- Relationship Building: Established and nurtured strong relationships with clients, particularly with high-profile clientele, to enhance business opportunities.-Effective Communication: Engaged effectively with individuals across diverse backgrounds, promoting inclusivity and understanding within the team.- Booking Management: Handled all aspects of bookings, including airline and hotel reservations, group tours, and cruise travel, ensuring seamless operations.- Industry Expertise: Maintained comprehensive knowledge of both domestic and international travel landscapes, positioning the company for competitive advantage.- Inventory Control and Analysis: Monitored inventory control records and prepared detailed sales analysis reports to inform strategic decision-making.- Tailor-Made Solutions: Developed custom travel solutions that catered to unique client needs, backed by in-depth destination knowledge.- Cross-Functional Collaboration: Worked closely with various departments to drive operational efficiencies and support strategic initiatives.- Innovative Problem Solver: Promoted a collaborative environment that encouraged innovative thinking and problem-solving among team members.

- Booking Management: Handle all aspects of travel reservations, including flights, hotels, car rentals, and tours, ensuring accuracy and efficiency.- Customer Support: Provide outstanding customer service by addressing inquiries, resolving issues, and offering expert travel advice to clients.- System Management: Utilize our booking systems and tools to process reservations, maintain inventory, and update client information accurately.- Coordination: Collaborate with suppliers and partners to confirm bookings and ensure smooth travel arrangements for clients.- Documentation: Prepare and send confirmation emails, itineraries, and necessary documentation to clients in a timely manner.- Market Knowledge: Stay informed about travel trends, destinations, and product offerings to provide valuable insights and recommendations to customers.- Problem Resolution: Proactively identify and resolve booking issues or discrepancies to ensure a seamless travel experience for clients.- Team Collaboration: Work closely with sales and marketing teams to support promotional campaigns and optimize booking strategies.