Eva Boyd Email and Phone Number
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Experienced Civil Servant with a demonstrated history of working in the telecommunications industry. Strong community and social services professional with over a decade of experience.
Comcast
View- Website:
- comcast.com
- Employees:
- 75807
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Manager Program ManagementComcast Nov 2024 - PresentAtlanta, Georgia, United States
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Analyst 2, Government & Regulatory AffairsComcast Jun 2021 - Nov 2024Boca Raton, Florida, United States- Facilitate resolution of customer escalations.- Manage and support all government courtesy accounts in the Florida Region. Communicate with various government agencies and elected. Assist with highly sensitive and confidential information.- Promote a variety of Company-sponsored events like RISE & Internet Essentials through the dissemination of program collateral.- Partner with all departments to achieve region-wide community investment goals.Consistently identify areas of opportunity and create practical solutions.- Responsible for the coordination and scheduling of internal meetingsand presentations; gathers and prepares necessary materials and/orequipment.- Oversees additional duties related to community affairs.-Presents and communicates final reports to technical and non-technical audiences in a clear and concise manner
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Specialist 3, Government & Regulatory AffairsComcast Cable Mar 2018 - Jun 2021Boca Raton, Florida, United States- Facilitate resolution of customer escalations. - Manage and support all government courtesy accounts in the Florida Region. Communicate with various government agencies and elected. Assist with highly sensitive and confidential information.- Promote a variety of Company-sponsored events like United Way, Comcast Cares Day, and Internet Essentials through the dissemination of program collateral and speaking engagements.-Support the Comcast Leaders & Achievers program by handling reports as well as in person events.-Partner with all departments to achieve region-wide community investment goals. -Consistently identify areas of opportunity and create practical solutions. - Responsible for the coordination and scheduling of internal meetingsand presentations; gathers and prepares necessary materials and/orequipment.-Oversees additional duties related to community affairs.-Presents and communicates final reports to technical and non-technical audiences in a clear and concise manner
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Cae 4, Cco EscalationsComcast Cable Jul 2013 - Mar 2018Boca Raton, Florida, United States- Support and Assist Bulk Property Managers, HOAs and Management Companies with all escalated inquires.- Support the Florida Region Commercial Development leadership team will all inquires, research, audits, tracking and reports.- Process and manage all inquires in a timely and efficient manner to maximize the highest volume of calls and inquiries each day.- Analyzes sales productivity. Times payment remittances to coordinateaudits on a semi-annual basis and prepares the monthly sales commentary.- Researches unreported/unpaid accounts and ensures the timelycollection of revenue through communication with distributors.- Monitors data for errors and discrepancies. Researches, verifies, andcorrects data in a timely manner.- Coordinates data collection from internal and external personnel,enters into standard and customized report formats, and generatesreports as requested.- Prepares monthly and quarterly reports; analyzes planning vs. actualfigures and explains variances
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Commops 3 FulfillmentComcast Feb 2005 - Jul 2013Plymouth, Michigan, United States-Resolves issues regarding installations and service calls.-Performs data entry and work order modifications. -Resolves order discrepancies in advance of Technicians being routed to appointments.-Maintains contact via phone or text when Technicians are on site.- Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota. -Ensures workflow in advance of Technicians being routed into the field.- Provides operational support to Technicians; works with both internal and external resources and maintains detailed account notes of all actions taken in the appropriate tool/application.- Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management.Demonstrates active listening skills. -Ensures mutual understanding andeffective communication of information. -Represents the Company in a positive, professional manner. -Minimizes need for further customer escalation.- Demonstrates strong ability to analyze and solve problems.- Maintains records and logs related to the assignment and on timearrival of field personnel.- Process credits for late appointments as needed
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Hospice VolunteerHenry Ford Health System May 2006 - Jun 2013
Eva Boyd Skills
Eva Boyd Education Details
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Business/Corporate Communications
Frequently Asked Questions about Eva Boyd
What company does Eva Boyd work for?
Eva Boyd works for Comcast
What is Eva Boyd's role at the current company?
Eva Boyd's current role is Analyst 2, Government & Regulatory Affairs.
What is Eva Boyd's email address?
Eva Boyd's email address is ev****@****ast.com
What is Eva Boyd's direct phone number?
Eva Boyd's direct phone number is (812) 339*****
What schools did Eva Boyd attend?
Eva Boyd attended Southern New Hampshire University.
What are some of Eva Boyd's interests?
Eva Boyd has interest in Traveling, Running, Softball.
What skills is Eva Boyd known for?
Eva Boyd has skills like Customer Service, Customer Satisfaction, Reservation, Accountability, Cross Functional Team Leadership, Dispatching, Speech, Hospitality, Hospice, Creative Writing, Teamwork, Technical Support.
Who are Eva Boyd's colleagues?
Eva Boyd's colleagues are Shantel Wheeler, Otero Marisela, Katie Kuska, Lisa Tarsook, Michael Mattei, Jacob Isbell, Binu Raj C.
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