Eva Boyd Email & Phone Number

Atlanta, Georgia, United States

Boca Raton, Florida, United States

- Facilitate resolution of customer escalations.- Manage and support all government courtesy accounts in the Florida Region. Communicate with various government agencies and elected. Assist with highly sensitive and confidential information.- Promote a variety of Company-sponsored events like RISE & Internet Essentials through the dissemination of program collateral.- Partner with all departments to achieve region-wide community investment goals.Consistently identify areas of opportunity and create practical solutions.- Responsible for the coordination and scheduling of internal meetingsand presentations; gathers and prepares necessary materials and/orequipment.- Oversees additional duties related to community affairs.-Presents and communicates final reports to technical and non-technical audiences in a clear and concise manner

Boca Raton, Florida, United States

- Facilitate resolution of customer escalations. - Manage and support all government courtesy accounts in the Florida Region. Communicate with various government agencies and elected. Assist with highly sensitive and confidential information.- Promote a variety of Company-sponsored events like United Way, Comcast Cares Day, and Internet Essentials through the dissemination of program collateral and speaking engagements.-Support the Comcast Leaders & Achievers program by handling reports as well as in person events.-Partner with all departments to achieve region-wide community investment goals. -Consistently identify areas of opportunity and create practical solutions. - Responsible for the coordination and scheduling of internal meetingsand presentations; gathers and prepares necessary materials and/orequipment.-Oversees additional duties related to community affairs.-Presents and communicates final reports to technical and non-technical audiences in a clear and concise manner

Boca Raton, Florida, United States

- Support and Assist Bulk Property Managers, HOAs and Management Companies with all escalated inquires.- Support the Florida Region Commercial Development leadership team will all inquires, research, audits, tracking and reports.- Process and manage all inquires in a timely and efficient manner to maximize the highest volume of calls and inquiries each day.- Analyzes sales productivity. Times payment remittances to coordinateaudits on a semi-annual basis and prepares the monthly sales commentary.- Researches unreported/unpaid accounts and ensures the timelycollection of revenue through communication with distributors.- Monitors data for errors and discrepancies. Researches, verifies, andcorrects data in a timely manner.- Coordinates data collection from internal and external personnel,enters into standard and customized report formats, and generatesreports as requested.- Prepares monthly and quarterly reports; analyzes planning vs. actualfigures and explains variances

Plymouth, Michigan, United States

-Resolves issues regarding installations and service calls.-Performs data entry and work order modifications. -Resolves order discrepancies in advance of Technicians being routed to appointments.-Maintains contact via phone or text when Technicians are on site.- Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota. -Ensures workflow in advance of Technicians being routed into the field.- Provides operational support to Technicians; works with both internal and external resources and maintains detailed account notes of all actions taken in the appropriate tool/application.- Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management.Demonstrates active listening skills. -Ensures mutual understanding andeffective communication of information. -Represents the Company in a positive, professional manner. -Minimizes need for further customer escalation.- Demonstrates strong ability to analyze and solve problems.- Maintains records and logs related to the assignment and on timearrival of field personnel.- Process credits for late appointments as needed