Eva Liu Email & Phone Number

Toronto, Ontario, Canada

Markham, Ontario, Canada

Reviewed credit card applications by assisting partners in adjudicating, structuring, and authorizing credit through detailed assessments and risk evaluations associated with lending credit. Escalated credit applications with recommendation for further adjudication to proper sources that exceed designated discretionary lending limits. Identifying and.

Markham, Ontario, Canada

Advised customers over the phone by accessing and optimizing their unique profiles. Gathered and analyzed data to identify and helped solve complex problems; used sound understanding of process/policy risk when recommending credit card products and services. Addressed concerns and provided subject matter guidance to customers; and be accountable for.

Toronto, Ontario, Canada

Responsible for community engagement and booking movie reservations for school groups and social groups. Responded to multiple incoming inquiries via multiple gateways (i.e. phones, leads, and emails) and conducted outbound calls to generate new business for the 160+ theatres across Canada. Performed up-selling and suggestive selling to clients to promote.

Toronto, Ontario, Canada

The front-line to questions and concerns about service in-theatre, online, and corporate; solved or escalated issues appropriately. Assisted guests and provide second level support to the Tier 1 agents. Answered phone calls, live chats, and emails while supporting the Tier 1 agents with escalations. Secondary tasks include handling the Mystery Shop Program.

Scarborough, Ontario

Cash administrator responsible for theatre capital and ensured all company funds and daily profits are accounted for. Performed end-of-day dispatch and the daily cash-ups of cashiers and workstations. Liable for auditing employees who were struggling with their cash handling skills and continue to follow up with their process. Responsible for all cash.

Scarborough, Ontario

Box office attendant functioning in a fast paced environment. Cross trained at multiple units (i.e. Burger King, concessions and guest services). Prepared food in a timely and sanitary method while also ensuring that Health and Safety Act is followed through in a thorough manner. Analyzed all customers’ needs and requests by providing options by initiating.