Eva Z. Email & Phone Number

Canada

Canada

Ottawa, Ontario, Canada

• Worked actively with developers and product managers for new feature designs, and prepared strategic test plans with maximized test coverage• Prepared test data and configurations for different user authentication methods(Multi-factor, token-based, Single Sign-on, Passkey), Application Integration (SAML, OIDC) and User Synchronization (with AD, Azure AD)• Created, executed and updated detailed test cases, executed and periodically reviewed regression test suites• Logged bugs with detailed reproduction steps, and log information from our product audit log, browser devtool or Splunk• Automated API Tests using Postman/Python during feature testing and regression testing to make sure appropriate status codes/error messages were returned• Coordinated with Devops with the release information, and ran smoke test in pre-production• Worked with Agile methodologies (Confluence/Jira/Zephyr), and provided suggestions to improve QA processes• Mentored new hires to get familiar with our product and QA processes

Ottawa, Ontario, Canada

• Provided test plans based on requirements documentation, brought meaningful suggestions to maximize the user experience and found defects during feature design stage• Wrote and executed detailed test cases for every feature developed, maintained and executed regression test suites (QAComplete)• Created and maintained the automation scripts using TestComplete and VB scripts• Used Postman to execute API testing• Created and ran Accessibility test cases using WAVE, JAWS, NVDA as well as other validation tools to confirm WCAG compliance• Helped improve QA processes and adjusted QA process to better work with our SDLC

Ottawa, Ontario, Canada

• Worked cross-functionally to maintain the business operations, and provided2nd level technical support internally and externally• Created, executed, and maintained KatalonIDE scripts to automate product and webstore configurations• Coordinated with software publisher for the new software release

Ottawa, Ontario, Canada

• Deployed and maintained school WebStores, provided supports and online training to school administrators• Created monthly transaction reports to provide insights on the program performance

Ottawa, Ontario, Canada

• Understood issues that end users encountered, troubleshooting and assisted them to resolve the problems• Assisted schools to proceed bulk orders, investigated on PayPal disputes and issued chargebacks