Eva Mays Email & Phone Number

Asheville, North Carolina, United States

* Professionally answer in-bound calls and assist guest with sincere, gracious hospitality and world class service. Actively listen and suggestively sell.* Provide information, options, and assistance for Biltmore including ticketing/passes; estate activities, products, and services; accommodations; and special events/functions.* Handle a variety of transactions quickly, accurately, and professionally while multi-tasking.* Regularly meet or exceed monthly set department performance expectations.* Obtain information and respond appropriately to guest complaints or problems within the guidelines of the estate and the department.* Support partner department operations, maintaining their policies and procedures while representing our reputation for gracious hospitality.

Arden, North Carolina, United States

• Temporary position to help organize newly established office environment and service department for expanding electrical contractor • Completed basic receptionist duties • Processed permit applications • Advertised job openings; prescreen applicants • Managed accounts receivable and payable using Quickbooks • Planned company events • Entered job related data into ProWork Flow • Assisted with human resource duties

Black Mountain, Nc

• Coordinated retail store operations such as refunds, exchanges, purchases• Ensured company policies, guidelines, and objectives are met by employees• Interviewed, hired, and trained associates• Monitored and maintained store inventory within budget parameters• Analyzed consumer behavior and adjust product positioning• Acting liaison between management, customers, and employees• Managed the scheduling for store shifts so that there was proper staffing at all times, filling in as needed in all departments including cafe, produce, cooler/freezer, dry stock, and cashiering

Conover, North Carolina

*Maintained an inventory of vacancies, reservations and room assignments. *Registered arriving guests and assigned rooms. *Provided information about services available in the community and responded to guests' complaints. *Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. *Accepted and processed payments and/or refunds and adjustments. Interviewed, hired, trained, and terminated front desk associates.

Conover, Nc

Scheduled and accompanied clients to various appointments. Supervised daily routines. Ensured proper medications are administered at assigned sequences and times as prescribed. Completed all required documentation. Supervised educational needs, including providing tutoring as needed. Became familiar with the clinical, social, education, and behavioral background of all assigned clients. Planned and implemented a structured routine of daily scheduled activities aimed at providing the client with a variety of social, educational, and physical opportunities. Lead both planned and unplanned psycho-educational group sessions as appropriate to the needs of the assigned clients. Functioned as member of the client's treatment team and offered perspectives and opinions as to the client's current course of care. Participated in treatment planning meeting as required.

Conover, Nc

Utilized life events as opportunities to assist clients with learning appropriate adaptive behaviors. Ensured proper medications are administered at assigned sequences and times as prescribed. Completed all required documentation. Functioned as member of the client's treatment team and offered perspectives and opinions as to the client's current course of care. Participated in treatment planning meetings as required. Provided support/worked toward goal accomplishment with consumers on an individual basis both in the home or in the community as laid out in the consumer’s Person Centered Plan.

Asheville, North Carolina Area

Administrative Assistant for Safety Department at MB Haynes Corporation. Processed worker’s compensation claims for all eight divisions of a multi-million dollar company, forwarded drug-screen requests and payments to safety director and assistant safety director, maintained all safety department files, typed correspondence. Conducted daily business utilizing confidentiality, accuracy, and promptness.

Asheville, Nc

OSHA coordinator, assisted accounts receivable and payroll by entering data using QuickBooks and Peachtree accounting software and by collecting debt; created new customer accounts; order lifts and cranes’ purchased supplies; answered multi-line phones; processed and dispatched service calls; filed; conducted preliminary new hire interviews and paperwork.

Asheville, North Carolina Area

Operated a cash register, processed returns, assisted customers with bra fittings, created/changed floor and wall sets, sorted damaged items for return, processed payroll, made weekly schedules, opened and closed store.

Frankfort, Kentucky

Over lingerie, home goods, and juniors’ departments. Created/changed floor and wall sets, ordered merchandise, processed returns, operated a cash register, ensured fitting room cleanliness, processed damaged items, assisted customer with bra fittings.

Certificate, Aesthetician/Esthetician And Skin Care Specialist

A.A.S., Social Services