Eva Ramirez Email & Phone Number

Stamford, Connecticut, United States

Stamford, CT

• Administration: Provide administrative support to multiple SVP & GVP executives and their direct reports and to 12 teams nation-wide, to include calendar management, meetings & conference calls, research, presentations.
• Procurement: Order office supplies, business cards, and marketing/promotional material, and submit POs
• HR Support: Maintain employee data in org charts and in distribution lists; facilitate new hire on-boarding; manage paid time off for leadership team; interpret administrative and operating policies for employees
• Reports: Prepare and review reports on expenses (i.e. procurement, departmental spending, card accounts), business travel and training delivery
• Board Meeting & Special Events: Prepare agendas and arrangements for board, committee, departmental leadership meetings and special events

New York, NY

• Progressed through 5 roles: Customer Service Agent (2005-‘07), Research Specialist (2007-‘10), Work Order Integrity Specialist (2010-‘12), NYC Escalation Help Desk Lead (2012-‘13) and Technical Operations Coordinator.
• Managed administrative duties, to include coordinating meetings for VP and Senior Manager and managing use of 200+ vehicles for the NYC Broadband fleet (via SageQuest)
• Monitored work order variance and technician productivity, using GPS system reports; supported the implementation of departmental improvement plans and revenue loss reduction strategies; handled new hire on/off.
• Collected and analyzed CSAT data to improve overall customer satisfaction and employee compliance to process and procedures and to identify controls, duplicated efforts, fraud or non-compliance
• Prepared sales incentive pay-outs
• Monitored calls to ensure compliance; identified trends for customer service training