• Administration: Provide administrative support to multiple SVP & GVP executives and their direct reports and to 12 teams nation-wide, to include calendar management, meetings & conference calls, research, presentations and memos, travel arrangements and special projects • Procurement: Order office supplies, business cards, and marketing/promotional material, and submit POs • HR Support: Maintain employee data in org charts and in distribution lists; facilitate new hire on-boarding; manage paid time off for leadership team; interpret administrative and operating policies for employees • Reports: Prepare and review reports on expenses (i.e. procurement, departmental spending, card accounts), business travel and training delivery• Board Meeting & Special Events: Prepare agendas and arrangements for board, committee, departmental leadership meetings and special events

• Progressed through 5 roles: Customer Service Agent (2005-‘07), Research Specialist (2007-‘10), Work Order Integrity Specialist (2010-‘12), NYC Escalation Help Desk Lead (2012-‘13) and Technical Operations Coordinator (2013-‘15); In roles: • Managed administrative duties, to include coordinating meetings for VP and Senior Manager and managing use of 200+ vehicles for the NYC Broadband fleet (via SageQuest)• Monitored work order variance and technician productivity, using GPS system reports; supported the implementation of departmental improvement plans and revenue loss reduction strategies; handled new hire on/off boarding for all field technicians, to include preparing new hire records and handling schedules, payroll and holiday work schedules (up to 100 staff)• Collected and analyzed CSAT data to improve overall customer satisfaction and employee compliance to process and procedures and to identify controls, duplicated efforts, fraud or non-compliance• Prepared sales incentive pay-outs• Monitored calls to ensure compliance; identified trends for customer service training• Prepared and verified reports, including monthly revenue, work order integrity reports, audit findings, asset utilization and audit results