Eva Ramirez Email & Phone Number

Employee Engagement |•Coached and advised through engagement initiatives while acting lead of engagement committee•Used an informed perspective to make HR activities as inclusive as possible•Created and led impactful employee recognition programs to drive engagement and team bonding•Assisted in the recruitment and selection of qualified candidates during college hiring eventsProject Leadership |•Helped customers and customer service partners have an excellent service experience through guided project handling•Set clear service level goals while providing regular feedback on individual/team performance, teams ranging from 8-11 employees•Created and managed action plans by monitoring project progress and resolving issues to ensure success•Managed day-to-day execution of action plans by assisting with the planning, tracking, communication, and status updates for projects•Assisted in tracking cross-functional escalations to improve SLA and workflowCommunication & Collaboration |•Worked cross-functionally with recruiting to enhance the recruitment process, build tools, and track progress/trends to ensure results•Led/participated in cross-group collaboration meetings to share knowledge, best practices, and important trends•Partnered with employees and managers to provide candid, unbiased coaching and feedback to enhance manager effectiveness

•Managed and retained $1.3m book of business by providing exceptional client support•Accepted into internal continued education to become subject matter expert for payroll taxes•Assisted Learning and Development with training and onboarding to provide new employees insight into the role •Succeeded in Transition Assistant role, aiding in the development of new team members and providing personalized support through 1:1’s and coaching

Elk Grove Village, Illinois, United States

• Led team through distribution process from order confirmation to shipping•Verified shipments for accuracy and documented any discrepancies•Ensured issues with shipment overages or shortages are handled promptly and efficiently•Created SOP's to streamline shipping process•Trained new hires on proper safety and warehouse procedure•Managed client communication and relationship building•Enter data with a margin of error below 3%