Eva Stevens Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Chapel Hill Nc

• Provides clinical support/technical assistance a team of 7 Care Coordinators, as indicated, to ensure effective implementation and oversight of a Medicaid Waiver Program. • Monitors the work of direct reports through regular observation/review of job performance and metrics, provides scheduled face-to-face supervision (minimum of monthly) and provides needed direction/guidance, including timely supervisory coaching, counseling and/or disciplinary action when needed• Ensures all established clinical protocols and programs are developed and implemented accordingly. • Communicates and measures clear performance expectations of team members to ensure consistent services are being implemented.• Provides and reviews performance data with Regional Manager, as well as keeps Manager aware of an areas of concern. • Ensures that Quality Improvement efforts are well documented at all levels, that significant accomplishments are recognized/celebrated and identified issues/opportunities for quality enhancement are followed up on in a timely manner• Participates informal staffing or clinical rounds as needed for members with complex needs and ensuring that recommendations are followed through by the care coordination identified staff.• Utilizes and models person centered planning methods/strategies during mentoring/training and actively encourages use of person centered planning tools in provision of Care Coordination and in management• Reviews/approves all requested expenditures (e.g. travel, training, purchases) of direct reports to ensure efficient use of resources• Objectively and thoroughly completes employee performance reviews of direct reports by due date.• Communicates with internal and external stakeholders to assure continuity of care.

Chapel Hill, North Carolina

• Identification of clinical needs, affirmation of level of care through case review, and the exercise of clinical judgment in communication with providers• Provision of assistance with and oversight of the development of Individual Support Plans (ISPs) and monitoring of the provision of services under those plans• Performs tasks associated with monitoring and oversight• Performs tasks associated with documentation, fiscal accountability and risk management.• Provides assistance with obtaining and understanding need for adherence to medications• Provides education to the family, member, and/or LRP regarding available community and crisis services• Links members to population health management program upon discharge from care coordination services• Consistently adheres to established Cardinal protocols and timelines• Participates in clinical rounds/case consultations as indicated• Engages with internal and external stakeholders in a professional manner and positively represents the Care Coordination department in all interactions

• Facilitate the annual service planning process to include development and monitoring• Provide assistance for individuals to access support services dependent on their needs• Coordinate assessment and treatment of developmental disabilities, with or without co-occurring mental illness• Provide information and referral to generic community supports• Identify and access needed funding for services• Negotiate service contracts with responding vendors and acquire services• Prepare and maintain continuity of documentation• Develop individual support plans for clients based on the Diagnostic and Functional Assessments

Durham And Burlington, Nc

-Provided supervision and support to Support Brokers.- Accompanied Support Brokers to team meetings to provide support and assist in service provision and monitoring. Typically supervised 8 staff. -Monitored daily billing, productivity, and service notes for each staff. -Served as an advocate for persons and families of persons with disabilities. -Maintained and accurate documentation and records of all contacts for smaller office; ensured the documentation of all specific services, and all collateral contacts made on behalf of the individuals such as family members, schools, and other provider agencies. -Served as 24/7 back up for on-call and crisis services.

Master Of Science (M.S.), Developmental And Child Psychology

Bachelor Of Arts (Ba), Developmental And Child Psychology, 3.5

Activities and Societies: Student Government Association President Zeta Phi Beta Sorority Incorporated