Eva Yi Chin Lin Email & Phone Number

Vancouver, British Columbia, Canada

Taipei City, Taiwan

Management of end to end quality system for cosmetics, medical devices, and OTC products. Deliver quality controls and enhancements to proactively address problems through effective root cause analyses to improve overall product quality, speed to trade, internal and external customer satisfaction and boost sales results.- Improved quality system consecutively achieving the set quality metrics for non-conformances and CAPA timeliness, CAPA effectiveness, closure timeliness of complaints, training completion timeliness over, management review schedule adherence, and adverse event reporting to health authority timeliness - Oversaw quality electronic systems by acting as local site administrator/superuser/trainer - Facilitated over 50 non-conformances and over 20 CAPAs and achieved 100% CAPA effectiveness rates- Executed field actions/corrections for various products by coordinating cross functional activities end to end and creating field action reports for final close out- Led customer/consumer/internal product quality complaints and combined AEPQC investigations- Led Consumer “PICS GMP Good Distribution Practices” new regulation application efforts in 2016 with approval successfully granted a year and a half in advance- Strengthened RA local submission process for OTC products Plant Master Files (PMFs)- Created and maintained local SOPs- Headed qualifications and audits of over 20 suppliers and distributors- Audited pharmaceutical external manufacturer and sanitary products suppliers- Directed the cross segment Quality Month Team to plan and execute Quality Month events- Completed over 500 new product releases- Operated as J&J quality contact at 3PL warehouse overseeing warehousing and redressing activities- Executed SAP system management as super user- Performed audits for 3PL GWP and for waste transporters and destruction vendors- Mentored new associates joining the company via acquisition

Taipei City, Taiwan

Transferred from SMP to Q&C function and promoted to quality engineer to improve overall quality system of Taiwan where the gaps of documentation and change controls were addressed and non-conformances and CAPAs were conducted competently. Acted as quality liaison to business partners for product quality issues.

Taipei City, Taiwan

Conducted formula assessments for all import products and provided expertise on ingredients and raw materials. Gathered scientific/clinical data to support product claims - for example, Johnson’s Baby mildness claim. Taught product efficacy knowledge to cross functional team and call center agents – for example, Neutrogena Sun care Helioplex technology. Assisted with the trial runs and validation runs of Johnson & Johnson Baby Wipes manufactured at External Manufacturer in Taiwan supplying to all Asia Pacific countries and was responsible for drafting product/formula/raw material/manufacturing work instructions specifications of those wipe products to upload to document repository system.

Taipei City, Taiwan

Managed the physical and digital documentation for adverse event reporting records, responsible for daily temperature monitoring of temperature sensitive prescription drugs and vaccines, maintenance of clinical trial digital data, organized internal and external trainings and meetings for doctors and regional associates, and responsible for day to day office administrative tasks.

Vancouver, British Columbia, Canada