• Accomplished training management system functions for the recording of AQP curricula and development of federal documents• Developed training communication for departmental software requirements• Assisted in the instructional system design process for developing and modifying AQP training curricula• Provided support for software programs for the AQP department ensuring compliance with Federal Regulations, Advisory guidance, and the Federal Aviation Administration’s Flight Standards Information Management System (FSIMS) program• Coordinated and resolved audit findings for the department• Contributed as a valuable team member in a variety of complex projects

• ACOE’s California School Dashboard Infographic Toolkit - a 22-page packet that explains the new state standards for student performance to education professionals• Created LCAP templates for 18 school districts in Alameda County - a custom report tailored for each district to summarize their performance data and funds• Design lead in creating icons, infographics, and all supporting documents involving ACOE’s Differentiated Assistance process - a state-required process for county offices and district offices to improve underserved student performance scores

• Analyzed reports, then broke down and converted the data into user-friendly infographics to allow leaders in educational fields to clearly communicate their message to their clients• Designed characters and video visuals to communicate educational policies rolled out by the State Board of Education, and to promote events coordinated by leaders within the Alameda County Office of Education• Supported the Chief of Learning and Accountability in the Educational Services Department by screening telephone calls, managing their calendar, booking travel arrangements, taking minutes at team meetings, and participating in the interview and onboarding process to increase productivity in the process of managing the 18 school districts within Alameda County• Protected and stored confidential documents through password encryption for computerized files, and organized hard copies in file cabinets• Compiled reports for the Board of Executives meetings, Center for Interactive Learning and Collaboration (CILC) meetings, and Curriculum and Instruction Steering Committee (CISC) meetings• Processed credit card reimbursements through vendor requisitions in Escape, requests for mileage reimbursement, and timecards for the employees in the Educational Services Department

• Designed 4+ high-quality infographics per month informing industry professionals on the importance of customer experience and retention strategies• Consulted with the client on logo, website, and infographic designs best suited for their marketing goals

• Used Salesforce and Microsoft Dynamics GP to process employee expense reports and reimburse employees on business-related expenses• Submitted invoices to record payment of services rendered and notified customers of pending payments• Generated daily sales and revenue reports to keep data updated for the accounting team’s reference, and uploaded the reports to Sharepoint• Processed and paid bills using Microsoft Dynamics GP and online banking features to submit payments through checks, credit cards, and wire transfers

• Designed an overview and outline of the program, which was presented to the directors of the international program of University of California and California State University by the Deputy Vice President of International Affairs at NTU• Presented at multiple information meetings for the international students, NTU’s international club volunteers, and Office of International Affairs staff• Created and organized several documents and spreadsheets containing sensitive information• Wrote article for the university’s monthly newsletter to introduce the new program founded by the Deputy Vice President of International affairs at NTU

• Scanned personal information/documents and organized files into a computer database• Recorded expenses into Quickbook and categorized each expense• Prepared paperwork and folders for new clients to input their personal information for the agent• Utilized computer databases to help record information regarding confidential client forms such as W-2 and their tax forms• Handled incoming and outgoing phone calls pertaining to inquiries and meeting confirmations with the clients

• Notified the customers of the current promotions the company offered• Organized the products on the sales floor to improve the face of the store• Assisted customers in obtaining products by searching the computerdatabase