Eva Marti Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Assist and support a team of 7 underwriters for Iberia & Latam.

Barcelona Area, Spain

Barcelona Area, Spain

Assistance in planning and execution of various projects (international conference, communications department, educational events, travel plans), provided office support to the management (phone, email, director’s agenda, spreadsheets, letters, setting up meetings), management of meeting rooms, contact with vendors, administration duties and office facilities.

Barcelona Area, Spain

Managed several client accounts (cruise lines) via email or phone: development and sales of new tour proposals, group quotations, planning and execution of events, negotiation with suppliers.

Barcelona Area, Spain

Email and web assistance of airline passengers who have suffered a flight disruption in getting compensation as per EU Regulation 261/2004. Responsible for the British and Spanish markets.

International - Onboard Cruise Ships

Implement sales and marketing strategies to ensure cruise sales goals are achieved. Maximize the interest in future cruises by providing an excellent customer service, with public relations duties such as participating in social functions and events. Manage all marketing and advertising for the onboard future sales program. Live presentations geared towards generating interest in future cruises. Planning and execution of events.

International - Onboard Cruise Ships

Administration and management of the onboard Shore Excursion program maximizing guest service and revenue opportunities. Responsible for the support, development, training and performance of up to five Assistants. Manage operation of the Shore Excursion Office, including guest sales and service, team member’s schedules, production of planning forms, promotions and advertising material. Achieve or exceed guest quality standards and ratings consistent with company goals.

International - Onboard Cruise Ships

Provide guests with a premium service by ensuring requests are efficiently handled in a courteous manner.Supervision, development, training and performance of up to 12 Guest Relations Attendants, log and maintain accurate records of all Guests inquiries in accordance with set procedures, administrative and record-keeping tasks (reports, medical disembarkations, embarkation-disembarkation on turn around ports, cash float management), assist foreign-speaking guests.

Brussels Area, Belgium

Handling Agent for Lufthansa and Scandinavian Airlines, providing all guests with a premium level of service on departure and arrival, by ensuring requests are efficiently handled in a courteous manner. Daily passenger services and ground operations, check in, boarding and lost and found duties, special assistance (unaccompanied minors, wheelchair assistance, etc), flight irregularities.

Nutrition Degree, Health And Wellness, General

Postgraduate In Event Management, Meeting And Event Planning

Communications, Business/Corporate Communications

In progress