Eva Martínez Vega Email & Phone Number

Barcelona Y Alrededores

• Commitment to continuous team development.• Coaching and motivating the team and its development.• Work closely with other managers to drive team transformation and change.• Define workflows and Business As Usual (BAU)procedures according to the goals• Set clear goals and incentives to the team in order to achieve the strategic goals• Create different files to track and monitor theBAU and conversion rates to make decisions• Collaborate with different stakeholders to ensure an excellent experience for our users.• Identify, promote, and apply improvements in the lead generation management processes.• Process control and data-driven decision making.• Identifying and proposing ideas to promote efficiency.

Barcelona, Cataluña, España

At the OPERATIONAL level: • In charge of the business center and its proper functioning. • Meet company standards to achieve high customer satisfaction. • Preparation the welcome: I review the contract, invoice, prepare and manage that the needs are covered based on individual requests. • Preparation the departure. • Organization events. • Preparation of meeting rooms. • Manage customer complaints. • Billing and review of the payments. • Control the stock and inventory. • Look for and register providers based on current needs. I am in charge of SALES in all the centers: • Supervision and follow up on client accounts.• Promotion and cross-selling with the rest of the company's centers based on customer needs.• Execution of inspection visits• Business rates.• Preparation of proposals.• Generate and sign contracts.• Look for customer retention strategies through negotiation and review of conditions.As MANAGER: • I lead and organize the team, distribute activities and resolve doubts and day-to-day incidents.• New contracts. • I am in charge of giving training.

Barcelona

• Monitoring and administration of several meeting rooms simultaneously (with capacity of up to 200 people per room), F&B and room reservations• Coordinate both the events team and the rest of the hotel staff to guarantee a good customer experience• Confirmation, changes, sales situation, closing and billing of events• Operations and customer service of the event on site• Management and organization of the work team, distribution of activities, resolution of day-to-day doubts and incidents and training of new hires• Management of quotes and subsequent follow-up of requests• Develop and maintain a database of all potential clients• Supervision and monitoring of customer accounts• Analysis of feedback and results to generate sales strategy and achieve objectives through market pricing• Promote cross-selling with the rest of the hotels in the chain based on customer needs• Weekly reports and reporting of sales and objectives• Execution of inspection visits

Barcelona, Cataluña, España

• Quotation of requests• Follow-up of reservations• Confirmation, changes, sales situation and closing of the groups• Later follow-up while the group travels to the destination

Barcelona, Cataluña, España

• Direct customer service• Carrying out check in and check out• Telephone support• Sale and rental of hotel products• Administrative functions such as kardex creation, rack order ...

Barcelona, Cataluña, España

• Prospecting potential customers• Support in conducting market studies• Analysis of customer needs and competition providing ideas and strategies• Collaboration and monitoring of the sales strategies set by the Commercial Management• Be in constant knowledge of the market and competition• Carrying out follow-ups to achieve the established budgets• Verification and updating of any relevant information• Management together with the Director, responsible for each business unit and Commercial Director of the problems that have arisen

Arenal D'En Castell, Menorca

• Direct customer service• Carrying out check in and check out• Telephone support• Sale and rental of hotel products• Administrative functions such as kardex creation, rack order ...

Arenal D'En Castell, Menorca

• Organization of the housekeeping tasks• Preparation of all the necessary material• Checking the rooms before their delivery to the client and during the stay• Reinforcement in laundry and reviews (cleaning) of the hotel

Molina De Aragón, Guadalajara

• Direct attention to tourists• Telephone support• Tourist guides to established groups• Sale of souvenirs and tickets to entities, museums ...

Barcelona, Cataluña, España

• Telephone and direct attention• Budgeting• Bookings• Organization of file and documentation

Alcoroches, Guadalajara

• School reinforcement for children between 4 and 7 years old

Avinguda De Pearson, 27, 08034 Barcelona

• Responsible for the proper maintenance of hygiene and order• Cleaning and maintenance of the facilities• In charge of helping the kitchen chef to prepare the dishes and their correct presentation

Molina De Aragón, Guadalajara

• Pick up and transportation of students to the educational center• Security control in transport• Care and attention of children

Bachelor'S Degree, Tourism And Hotel Management Degree

• Adaptation to change • Decision making and problem solving • Teamwork • Initiative and entrepreneurial spirit • Oral and written.

Segundo De Bachillerato, Humanístico Social

Senior Year (12Th Grade), Science

• Mastering English • Expand my contact network • Improvement of communication skills • New and different educational system • Meet.