•Conduct regular client meetings and presentations to assess client needs, provide product/service updates, and showcase the value of our offerings.•Successfully managed and nurtured relationships with a portfolio of 300+ medium-sized business clients, resulting in growth in annual contract renewals and extensions.•Cultivate meaningful relationships with cross-functional teams to collaboratively design and deliver customized solutions, fostering teamwork and achieving positive outcomes.•Leveraged Salesforce CRM software to streamline client data management and enhance client relationship tracking.

•Promoted to Sales Manager based on successful turnaround and sustained (company leading) performance in organizational priorities•Develops productive B2B relationships with new vendors and translates product knowledge and learning to improve team engagement with clients to drive revenue and client success•Manages projects to meet organizational priorities through analysis, planning, and coaching and development•Established new sales strategies based on research and direct engagement with team members that align with KPIs and increase profit margins by 21% YOY, and present to senior management•Analyze the progress of store teams through PNL and dashboard reports to create Excel and PowerPoint presentations outlining coaching and training plans that consistently improve store membership efficiency by 11%•Align teams with organizational priorities through research of client and employee feedback and synthesizing information with senior leadership to develop a coaching and mentoring program that increases client satisfaction by 8%

•Collaborated with senior management on multiple functions, including customer success and finance, increasing satisfaction from 68% the previous year to 82% by identifying and resolving customer pain points•Created and implemented strategies that increased employee satisfaction by 25% through analysis of feedback reports and development of quarterly employee satisfaction meetings •Developed new sales strategies and workflows that increased KPIs by 150% and was invited to share best practices with national senior leadership •Collaborated with service and operational leaders improving employee efficiency by 17% through proactive communication and leading conversations around employee and customer issues

•Promoted to Sales Supervisor based on process improvement with services team and increased success with services revenue•Established book of business and developed meaningful relationships generating a 180% increase in services revenue by creating and implementing a new consultative strategy for team members •Identified client pain points around service appointments, and improved client satisfaction by 14% through collaboration with installation teams and store advisors generating new SOPs

•Assisted 13 other locations acting as the subject matter expert on business operations and best practices by facilitating on-site & virtual training and meetings •Developed new SOPs for Apple repair partnership through communication and research with key stakeholders that lead to an on-time launch of the program •Improved standing of the department to #1 in the company by developing new service standards by creating synergy and coaching soft skills within the team

In Order: Sales Advisor, Installation Lead, Operations Supervisor, Geek Squad Manager, Advanced Repair Agent

•Facilitated a diverse set of full-cycle events while coordinating vendors and venue staff to create memorable experiences•Shaped sales and operational models to create a more cohesive and predictable experience •Created and managed a detailed project schedule and work plan that was communicated to various stakeholders•Established new sales practices and increased bookings by 125% through surveying clients and extracting feedback to create a new services menu with senior leadership and priority stakeholders•Developed trust between key vendors by eliminating pain points for vendors, helping reduce costs by 12%