Nestled at the high-profile juncture of West Hollywood, Beverly Hills, and Hollywood, Catch Steak is a premier destination for upscale dining in an ultrahip environment. We're known for providing great food, great service, and great vibes. In my role on the service team, I:• Fully orient and train new servers for success, focusing on product knowledge, best practices, standard operating procedures, and culture.• Elevate team-driven service through strong interpersonal engagement, deep product knowledge, and robust communication & coordination.• Extemporaneously create personalized five-course tasting menus incorporating guests’ preferences, chef recommendations, timing, budget, and allergies & dietary restrictions.• Cultivate business and loyalty through VIP retention program.• Guarantee memorable, smooth celebrations and successful business dinners for large groups and private dining gatherings.• Ensure the highest standards of safety, hygienic practices, legal compliance, ethics, and positive workplace culture.

• Cultivate new clientele through promotion and personal outreach.• Lead service teams providing impeccable in-home 12-course sushi dinner experiences for up to sixty guests per event.• Coordinate personalized, intricate service with chef and event management teams, identifying and meeting every guest need.• Deftly utilize client resources (home furnishings, personal alcohol collections, kitchenware, flowers, candles, etc.) to accentuate in-home hospitality experiences.

As a Server at Bourbon Steak Los Angeles, I cared for customer needs, built loyalty and supported our world class kitchen and front of the house teams.

• Collaborated with program staff and development team to secure grant funding and service contracts from local, state, and federal government initiatives• Created narrative content for award winning funding requests to family and civic foundations and corporate philanthropic partners

• Processed and personally solicited planned gifts, new endowment funds, tribute gifts and grants• Managed cultivation and solicitation of major gifts, including planned gifts and endowment funds to help donors achieve both short-term and enduring philanthropic goals• Expanded stewardship program featuring donor recognition events, personalized and timely gift acknowledgement, volunteer engagement, and special recognition of 300-member Legacy Society• Oversaw the creation of gift agreements, contracts, bequests, and investment policies• Coordinated and supported the writing of grant requests, including presentations and reporting• Proficiently used membership and donor software system and maintained physical and digital donor records • Established and implemented organization-wide systems managing solicitations, communications and donor recognition, leadership development, and endowment fund distribution in alignment with donor intent• Diligently tracked, analyzed and reported on fundraising performance indicators and donor giving patterns• Trained and supported team of 15 peers and volunteer teams of 10-30 in strategic fundraising initiatives including $300,000 annual campaign, 600-guest annual benefit, directed giving and special campaigns• Collaborated with executive and board leadership in development of $3.8 Million budget, management systems, organizational strategy, and communications• Organized, participated in, and led department and committee meetings and major events

• Effectively used and updated donor database• Managed $1.1 Million annual campaign division, drawing gifts from more than 1,600 donors• through the creation and deepening of relationships with 50 annual campaign volunteers• Secured seed funding grants for next-generation community development projects• Managed major community events in collaboration with more than 50 partner agencies

• Regularly used and updated voter and supporter database• Recruited, trained and managed organizing interns in database usage and supporter engagement• Promoted a values-driven culture of high performance, continuous growth and creative problem-solving

• Performed qualitative analyses and wrote reports of findings for clients including Maine AIDS Alliance, Bartram’s Garden – Philadelphia, and MACC Alliance of Connected Communities – Minneapolis/St. Paul• Performed quantitative analyses and data visualization for clients including The American Lung Association, the Arboretum at the University of California – Santa Cruz, and Temple Israel – Minneapolis

• Product development, marketing, editing and writing. See "Divorce is Not the End of the World: Zoe and Evan's Coping Guide for Kids," published 1996, 2nd ed. 2007