Collaborated effectively with a team to offer guidance and support to LINDBERG's partners in Korea and China ensuring smooth operations and strong partner relationships.Assumed the role of the primary trainer and mentor for team members, offering comprehensive onboarding and daily support.

Effectively delivered high-quality customer service to Korea customers, including guests and partners, through various communication channels.Collaborated with the contact center specialists to provide real-time assistance and support, ensuring efficient traffic management and customer satisfaction.Specialized in hotel outbound processes and Best Price Guarantee, consistently meeting and exceeding customer expectations.Played a crucial role in resolving negative commission cases for the Korea team, demonstrating strong problem-solving skills and attention to detail.

Spearheaded End-to-End (E2E) manifest processes for Maersk, Safmarine, and MCC in Korean team, ensuring efficient coordination with vessel-sharing partners, including MCC, MSA, CMA-CGM, Hyundai, Hamburg Sud, APL, and more.Conducted vessel reconciliation and E2E EDI processes, ensuring accurate and timely documentation.Mentored and trained associates, fostering skill development and excellence in the team.Managed customs clearance for shipments, including those of Maersk Line and other operators.Specialized in process optimization and risk management, resolving day-to-day process issues.Achieved cost savings through effective document management in penalty reduction projects.