Evan Howe Email & Phone Number

Waterford Township, MI, US

Remote

Boulder, Colorado, United States

Auburn Hills, Michigan, United States

• Demonstrated exceptional cross-functional leadership skills while serving as the interim Assistant General Manager, managing all departmental operations and event execution in the absence of designated staff.
• Delivered world-class customer service to uphold ~90% satisfaction rates and a Top 10 ranking for ESS scores in MI, performing proactive guest needs assessments to identify desires, limitations, and upsell opportunities.
• Spearheaded a successful charity program that generated thousands of dollars in product and cash donations for HAVEN and Grace Centers of Hope, mobilizing 40+ managers and employees in the effort.
• Integrated competitive technologies that bolstered profitability, productivity, and operational efficiency.

Troy, Michigan, United States

• Oversaw the scheduling, calendar management, resource management, and execution of high-volume events in alignment with customer specifications, aesthetic requirements, and technology goals.
• Played an instrumental role in the development of a Hospitality Operations business unit, cultivating a motivated, autonomous, and high performing team through ongoing training and incentive programs.
• Employed presentation and interpersonal communication skills to lead technology consultations with customers

Kalamazoo, Michigan, United States

• Provided strategic direction across the Banquet Department operations, transforming the underperforming unit into a highly profitable entity generating thousands of dollars in new and return business.
• Implemented process improvements, performed equipment upgrades, and reconfigured labor outsourcing practices to drive cost savings, eliminating the need for third-party contractors by training internal staff.
• Represented the department in cross-functional meetings for strategic planning and performance management.