15+ years in Sales, with a heavy focus on software and services designed to help businesses transform their customer experience. Whether bringing net-new marketing channels to life(ReadyPulse, Thinfilm), pioneering new NLP CX research tools(Overtone), or delivering industry leading E-commerce design & development services(Fluid) - Time and again I’ve witnessed first hand the importance of a seamless and consistent experience across the entire customer journey. Unfortunately, this is easier said than done - The global proliferation of customer communication channels, and the rise of stage-specific systems of record make this a very tall order.Twilio has done a tremendous job bridging the gap here, enabling authentic & relevant customer communications at precisely the right moments, through all the right channels. I’m finally able to help businesses turn their customer journey into a strategic differentiator, and I couldn’t be happier!From a leadership perspective, whether building teams to deliver the first few million in ARR with Series A startups, or driving substantial YoY territory growth in a $1.75B business - I’ve found an energetic and engaged culture to be the most critical component to successful growth - through alignment of objectives, open communication, and a spirit of creativity & empowered accountability.On a personal level- The same energy and creative spirit is put to good use in different ways! Weekends and holidays are key for me to reset and recharge - whether spent chasing around my two beautiful little girls (2 and 5yrs), juggling whichever hobby I’m currently fixated on(running, home brewing, guitar, analog photography) or spending a week on a beach with my wife(which doesn't happen NEARLY as often as it should)! If you’re interested in working at Twilio, whiteboarding a customer journey, or just want to trade homebrew recipes - I’d love to chat!