Evan Randolph Email & Phone Number

Denver, Colorado, United States

• Second-level technology support, both remote and in-person, for financial advisors and other employees of Raymond James• Regular initiation and maintenance of contact with customers throughout the day via email, phone, and Teams• Self-paced and self-managed workload• Taking ownership of each ticket claimed, until resolution, is expected• In-depth research and troubleshooting regularly required• Regular collaboration with peers on my team and other second level teams necessary

St Petersburg, Florida, United States

• Assist financial advisors and other employees of Raymond James with first-level technology support• Support customers over phone (primarily), email, and Teams• Enter support tickets using ServiceNow’s ticketing system• Research issues in real-time during support sessions• Communicate regularly with supervisors and a large team of seventy people• Refine communication skills, ability to multitask, and ability to research under time and pressure constraints

St Petersburg, Florida, United States

• Assisted customers in choosing and ordering food and drink, and resolved any issues, at cash register• Made and served customers food and drink, and resolved any issues, as barista• Ensured work environment remained clean and supplies stocked

Coral Gables, Florida, United States

• Worked directly with customers on regular basis, both in selling tickets at box office and as usher for live performances• Worked directly with performers, conductors, and event coordinators in preparation for and execution of live and recorded performances as stagehand•Issues with both customers and performers would frequently require resolution and/ or escalation with quick turnaround• Ensured lighting on stage was correct and timed lighting cues as light board operator for live performances• Responsible for closing entire concert hall at end of night on some occasions.

St Petersburg, Florida, United States

• Organized and managed client files• Observed mediations between attorney and clients• Assisted with ongoing case research

St Petersburg, Florida, United States

Bachelor'S Degree, 3.922

Activities and Societies: • Recipient of President's Music (full tuition) Scholarship, Al Downing Tampa Bay Jazz Association Scholarship.

Network Support

Doctor Of Law - Jd

Activities and Societies: Recipient of Dean's (full tuition) ScholarshipWent to FIU's College of Law for a semester, before deciding it.