Evan Randolph Email & Phone Number

Denver, Colorado, United States

• Second-level technology support, both remote and in-person, for financial advisors and other employees of Raymond James
• Regular initiation and maintenance of contact with customers throughout the day via email, phone, and Teams
• Self-paced and self-managed workload
• Taking ownership of each ticket claimed, until resolution, is expected
• In-depth research and troubleshooting regularly required
• Regular collaboration with peers on my team and other second level teams necessary

St Petersburg, Florida, United States

• Assist financial advisors and other employees of Raymond James with first-level technology support
• Support customers over phone (primarily), email, and Teams
• Enter support tickets using ServiceNow’s ticketing system
• Research issues in real-time during support sessions
• Communicate regularly with supervisors and a large team of seventy people
• Refine communication skills, ability to multitask, and ability to research under time and pressure constraints

St Petersburg, Florida, United States

• Assisted customers in choosing and ordering food and drink, and resolved any issues, at cash register
• Made and served customers food and drink, and resolved any issues, as barista
• Ensured work environment remained clean and supplies stocked

Coral Gables, Florida, United States

• Worked directly with customers on regular basis, both in selling tickets at box office and as usher for live performances
• Worked directly with performers, conductors, and event coordinators in preparation for and execution of live and recorded performances as stagehand
• Issues with both customers and performers would frequently require resolution and/ or escalation with quick turnaround
• Ensured lighting on stage was correct and timed lighting cues as light board operator for live performances
• Responsible for closing entire concert hall at end of night on some occasions.

St Petersburg, Florida, United States

• Organized and managed client files
• Observed mediations between attorney and clients
• Assisted with ongoing case research

St Petersburg, Florida, United States

Bachelor'S Degree, 3.922

Activities and Societies: • Recipient of President's Music (full tuition) Scholarship, Al Downing Tampa Bay Jazz Association Scholarship.

Network Support

Doctor Of Law - Jd

Activities and Societies: Recipient of Dean's (full tuition) ScholarshipWent to FIU's College of Law for a semester, before deciding it.