Evan M. Walker Email & Phone Number

United States

Take Service Request and Incident Management Calls from ClientsManage all User System Profile/Account Support: Accountable (e.g., activation, modification, termination, and Password Resets, etc.). Responsible to reset service account passwords;Manage all Trouble Tickets and Operational Processes; (e.g., scheduling vendor repairs, backups, troubleshooting, restorations, etc.). Manage all Change Management: Follows up on open Change Control tickets end ensure changes are implemented and update clientCommunicate with client daily on ticket status updates and organize and prioritize tickets, enhancements and projects while making progress visible to customer and management. Ensure a stable IT environment exist for clients; Simplify or automate IT operations and increase levels of IT service.Assist client with all technical needs within an MSP environment

Richardson, Texas, United States

Communicate with customers and associates by phone, mobile app, click-to- chat andinternet reporting both written and via use of technology. Gather and document loss information while handling a large volume of calls in a collaborative team setting. Risk Management including ensuring all policies and controls are implemented on each claim as business process requires. Perform data analysis to locate claim history and resolutions. Audit case file exceptions and conduct investigations based on claims history and research inconsistencies.

Richardson, Texas, United States