Evan Willis Email & Phone Number

Dallas/Fort Worth Area

 Coordinated with internal and external teams to drive renewals on a monthly and quarterly basis, with the renewals team averaging $12M per quarter for renewals revenue alone. Managed outsourced workload through daily interaction with quoting team. Input and managed quote pipeline, providing timely updates on progress, and reporting including quarterly forecasting. Communicated and engaged in problem-solving discussions with business partners to develop and improve existing processes in order to meet ever-changing business needs. Developed a deep expertise and understanding of Maintenance and Support Programs, Software License Agreements, Service Terms & Conditions, Services Pricing, and negotiating renewals. Provided team with assistance and advice regarding clarity and intent in communications with business partners to ensure accurate request submission and response.

Lewisville, Texas

 Worked closely with business partners in the development of a new software program to streamline, automate, and simplify claim-filing processes. Included brainstorming sessions, data validation, and testing prototype functionality. Processed 2nd Lien Mortgage Insurance claims after conducting research and reconstructed the process for future employees to utilize with minimal existing SOPs. Worked closely with upper management on special projects with the goal of reducing company losses. One such project resulted in a reduced potential payout from an est. 100M to 10M. Communicated frequently with various representatives from Mortgage Insurance companies, law firms, and internal company departments in order to improve existing processes for filing claims and servicing customer loans. Oversaw quality control procedures including correcting and retraining onshore and offshore employees in order to maintain the highest quality claim filing. Tracked and managed inventory of United States Department of Agriculture rural housing claims. Filed claims according to guidelines set by the United States Department of Agriculture. Worked independently and with a team to develop job aides and improve on existing procedures.

Post-Bachelor'S, Education Certification

Continuing Education Program, Web Page, Digital/Multimedia And Information Resources Design

Acquired basic skills and understanding of HTML5 and CSS3 coding languages as well as the Adobe Creative Suite.

Bachelor'S Of Arts, English Literature

Concentration in British Romanticism

High School Diploma, Communication, Journalism, And Related Programs

Main areas of focus: Campus Newspaper and Debate Team.