Evan Senter Email & Phone Number

Cincinnati, Oh, Us

United States

Ohio, United States

Loveland, Ohio

April 2018 – Present- Serve as Tier 3 escalation point across multiple datacenter technology areas, including networking, storage, and backups.- Migrated hosting customers from legacy Cisco Catalyst 6500 Environment to Cisco ACI, integrating with VMWare to accelerate deployments.- Designed and deployed Inter-DC WAN + Internet links in a redundant topology to ensure minimal impact during circuit maintenance or outages.- Worked with multiple customers to perform… Show more April 2018 – Present- Serve as Tier 3 escalation point across multiple datacenter technology areas, including networking, storage, and backups.- Migrated hosting customers from legacy Cisco Catalyst 6500 Environment to Cisco ACI, integrating with VMWare to accelerate deployments.- Designed and deployed Inter-DC WAN + Internet links in a redundant topology to ensure minimal impact during circuit maintenance or outages.- Worked with multiple customers to perform disaster recovery tests, including services to assist customers with designing network failover strategies.- Monitored for and responded to priority one infrastructure events,working with OS, and application teams as necessary to resolve issues.- Prototyped and tested new service offerings for both internal and external customers.- Worked with multiple customers and vendors to migrate and/or implement new WAN solutions, assisting with design and roll-out as needed.- Managed, and maintained remote access solutions, including the deployment of multifactor authentication to existing deployments.- Designed and worked with customers to deploy site-to-site VPN tunnels for remote access, for both application access and management purposes.- Create training guides, mentor and host knowledge transfer sessions for coworkers and other internal teams.- Earned peer awards for efforts during customer go-lives, troubleshooting issues, and assisting internal teams with product deployments Show less

Cincinnati, Ohio

- Served as Tier 3 escalation point on a multi-discipline networking team, supporting customers and applications across five US datacenters.- Collaborated with multiple internal and external teams to create and upgrade customer application environments.- Designed and implemented software lifecycle process to evaluate and bring software/firmware updates for network devices though testing into production.- Monitored for and responded to major incidents, collaborating with members from… Show more - Served as Tier 3 escalation point on a multi-discipline networking team, supporting customers and applications across five US datacenters.- Collaborated with multiple internal and external teams to create and upgrade customer application environments.- Designed and implemented software lifecycle process to evaluate and bring software/firmware updates for network devices though testing into production.- Monitored for and responded to major incidents, collaborating with members from infrastructure, OS, and application teams to isolate and resolve critical issues.- Participated in Disaster Recovery exercise, ensuring network components were online and ready to support the transfer of test customer loads.- Worked with telecommunications vendors to implement, upgrade and troubleshoot private MPLS circuits connecting customers to their respective hosted environments.- Designed and deployed private F5 Load Balancer instances to meet product/customer requirements for internally developed software and solutions.- Worked with vendors/customers to implement and debug Site-to-Site VPN tunnels.- Consolidated monitoring and authentication platforms, enabling support personnel to quickly locate issues, troubleshoot and resolve.- Collaborated with architecture teams, addressing operational and support issues.- Performed site visits, providing recommendations to improve performance of applications hosted in remote datacenters owned by Allscripts.- Analyzed Salesforce case metrics to improve procedures, and identify issues affecting customers and services.- Mentored junior network engineers through internal training sessions and documentation to increase knowledge sharing.- Earned peer based awards for efforts during customer go-lives and troubleshooting issues in the environment. Show less

Dayton, Ohio Area

- Contracted with Dayton Power and Light.- Migrated Firewall configuration from Legacy Devices (such as ASA 5520 & PIX 515) to ASA 5545x, eliminating unneeded configuration as necessary.- Performed network discovery, adding all devices to Solarwinds Orion and Cisco Prime 3.x for monitoring/configuration backup.- Built network diagrams and troubleshooting procedures as needed.- Respond to and troubleshoot network events across a 20+ site network.

Cincinnati, Ohio Area

-Designed and implemented WAN architecture (including VPN backup) for remote offices, also creating associated templates, diagrams and standards.-Planned and migrated multiple sites from TDM-based trunks to SIP services.-Participated in Data Center migration effort to Cyrus One Data Centers.-Selected for and collaborated with cross-functional team to create a Work from Home Policy to allow for greater job flexibility for employees.-Created Lunch and Learn sessions with voted on… Show more -Designed and implemented WAN architecture (including VPN backup) for remote offices, also creating associated templates, diagrams and standards.-Planned and migrated multiple sites from TDM-based trunks to SIP services.-Participated in Data Center migration effort to Cyrus One Data Centers.-Selected for and collaborated with cross-functional team to create a Work from Home Policy to allow for greater job flexibility for employees.-Created Lunch and Learn sessions with voted on topics including areas of interest for team members and knowledge transfer.-Re-designed internal Data Center routing to allow for greater resiliency, reduce convergence times, and reduce administrative overhead.-Upgraded and patched Cisco UCM/Connection Voicemail/CCX/Quality Management from mixed versions to 9.-Selected, trialed and implemented secure communications platform for staff, and worked with vendor to incorporate user feedback into product.-Tested and implemented new Internet Edge design in primary Data Center to insert Fortinet appliances in a redundant cluster.-Continually analyzed deployed software (Router/Switch/Phone/WLC/etc) for defects and recommended remediation as needed.-Analyzed trouble ticket/service request metrics to address gaps in procedures, and identify common user issues.-Worked with many vendors/customers to create Site-to-Site VPN tunnels, whether for printing, or transferring laboratory data.-Collaborated with other teams to assist in deploying new technologies and resolving issues in the environment. Show less

Cincinnati, Ohio

- Received recognition from line manager on multiple occasions for contributions to Networking and Telecommunications team.- Coordinated and deployed Cisco wireless solutions to worldwide office locations.- Deployed clustered Cisco Identity Services Engine solution to provide authentication and identification services both for internal assets, and user-owned devices.- Created documentation for the installation/troubleshooting of Wireless, VPN, and Software-based… Show more - Received recognition from line manager on multiple occasions for contributions to Networking and Telecommunications team.- Coordinated and deployed Cisco wireless solutions to worldwide office locations.- Deployed clustered Cisco Identity Services Engine solution to provide authentication and identification services both for internal assets, and user-owned devices.- Created documentation for the installation/troubleshooting of Wireless, VPN, and Software-based telephony services.- Planned and worked with Help Desk personnel to upgrade Cisco AnyConnect VPN Client for the purpose of resolving bugs, and security issues with the client. Evaluated software updates to determine if needed for the company deployment.- Configured and shipped equipment to new sites, or to those that required a refresh of networking equipment. This included working with external vendors for MPLS and Internet Connectivity. - Converted Cincinnati site from ROLM/Siemens PBX to Cisco UCM-based system.- Analyzed ticket metrics to determine systemic issues or user pain-points, and recommended corrective action.- Attended Riverbed user group meetings, contributing advice/knowledge regarding the Steelhead appliance platform.- Worked with Datacenter staff on multiple occasions to accommodate server network access via port-channels in a multivendor environment. This included two physical datacenter moves, providing network connectivity via various switching platforms, including Nexus 5000 and 7000 series equipment. - Migrated and merged existing Riverbed Steelhead deployment, including appliances, policies and management console to a version consistent platform, providing improved end-user application response times.- Integrated Solarwinds Orion Monitoring/Configuration Management platforms to a single solution, and implemented monitoring enhancements to detect routing changes on network. Show less

Cincinnati, Ohio Area

• Respond to customer and internally generated trouble tickets. • Provide select executive officers with 24/7/365 IT Support.•Attend monthly HDI meetings to discuss common support issues with representatives from other Midwest Ohio companies. • Provide technical assistance and advice to users as needed with Hardware/Software issues. • Backup & restore customer data upon hardware failure. • Troubleshoot VPN/WLAN/LAN connectivity issues. • Coordinate and transition… Show more • Respond to customer and internally generated trouble tickets. • Provide select executive officers with 24/7/365 IT Support.•Attend monthly HDI meetings to discuss common support issues with representatives from other Midwest Ohio companies. • Provide technical assistance and advice to users as needed with Hardware/Software issues. • Backup & restore customer data upon hardware failure. • Troubleshoot VPN/WLAN/LAN connectivity issues. • Coordinate and transition employees to updated desktops/laptops. • Transition key employees to Windows 7 from Windows XP for application testing. • Perform adds/changes/deletes on a multivendor phone/voicemail system. • Create and document custom solutions for OS/Application issues. • Recommend changes in software and hardware to improve computing environment. Show less

• Respond to customer and internally generated trouble tickets.• Provide select executive officers with 24/7/365 IT Support.• Provide technical assistance and advice to users as needed with Hardware/Software issues.• Backup & restore customer data upon hardware failure.• Troubleshoot VPN/WLAN/LAN connectivity issues.• Assisted in Office 2007 and Notes 8.5.1 upgrades.• Coordinate and transition employees to updated desktops/laptops.• Transition key employees to… Show more • Respond to customer and internally generated trouble tickets.• Provide select executive officers with 24/7/365 IT Support.• Provide technical assistance and advice to users as needed with Hardware/Software issues.• Backup & restore customer data upon hardware failure.• Troubleshoot VPN/WLAN/LAN connectivity issues.• Assisted in Office 2007 and Notes 8.5.1 upgrades.• Coordinate and transition employees to updated desktops/laptops.• Transition key employees to Windows 7 from Windows XP for application testing.• Perform adds/changes/deletes on a multivendor phone/voicemail system.• Create and document custom solutions for OS/Application issues.• Recommend changes in software and hardware to improve computing environment. Show less

Moffett Field, California

- Coordinated and performed network edge equipment upgrades.- Designed and deployed wireless network solutions to structurally hardened buildings and challenging RF environments.- Provided cost estimates to government point of contacts for the installation of networking equipment, including switches, and wireless access points.- Assisted with WAN connectivity additions/troubleshooting from facility telecommunications gateway (T1/DS3/SONNET).- Supported and… Show more - Coordinated and performed network edge equipment upgrades.- Designed and deployed wireless network solutions to structurally hardened buildings and challenging RF environments.- Provided cost estimates to government point of contacts for the installation of networking equipment, including switches, and wireless access points.- Assisted with WAN connectivity additions/troubleshooting from facility telecommunications gateway (T1/DS3/SONNET).- Supported and tested Cisco VPN solutions, working directly with users to resolve issues, providing feedback to tier three network engineers as needed.- Worked with government personnel to facilitate adds/moves and changes, including cable installation/certification/troubleshooting.- Provided hands-on wireless support for NASA leadership seminars.- Responded to physical network security issues, documenting and escalating to Civil Servants where necessary. - Participated in facility-wide disaster scenarios, providing emergency data/voice services to key points across the facility. Show less

Cincinnati, Ohio Area

- Received award for contributions and dedication to District Technology department.- Developed and deployed district-wide computer OS/Application deployment solution to lower administrative overhead. - Managed upgrade of District-Owned equipment from original generation iMacs to current generation HP PC’s.- Diagnosed network connectivity issues, and worked with district networking personnel to resolve.- Provided training to district personnel on… Show more - Received award for contributions and dedication to District Technology department.- Developed and deployed district-wide computer OS/Application deployment solution to lower administrative overhead. - Managed upgrade of District-Owned equipment from original generation iMacs to current generation HP PC’s.- Diagnosed network connectivity issues, and worked with district networking personnel to resolve.- Provided training to district personnel on computer/application usage, and developed guides for future reference.- Created, assigned and updated work orders documenting all work on district-owned equipment. Show less

Ba, Psychology

Activities and Societies: Lambda Chi Alpha, Wittenberg Cycling Team, Wittenberg Swim Team

Ged

Activities and Societies: WHS Swim Team, WHS Cross-Country