Robert Muenchen Email & Phone Number

- Documents a vast range of layered, technical, and multifaceted issues ranging from straightforward to very complex - Provides top-notch technical customer service in addition to adhering to up-to-date security standards and procedures- Engages and notifies support team to answer questions and provide outage issues, wider affecting issues, and other important information in real-time- Responds to clients in an expedient matter through chats, emails, and phone calls to make sure issues are resolved in a timely matter- Teaches and trains newly hired associates through extended one-on-one shadowing sessions

- Demonstrates excellent customer service using clear communication and accommodation- Assists co-workers with teaching and troubleshooting mobile work devices- Organizes thousands of items into their proper departments and locations - Verifies that high-ticket items are properly accounted for, and stored safely

Cincinnati, Ohio Area

- Assembled wireless devices, laptops, and other equipment for the purpose of student testing- Inspected devices thoroughly to ensure as little technical problems as possible- Assisted with faculty at site for any specific accommodations or requests - Verified equipment was in working order during testing from remaining on site