Evan Teitelbaum Email & Phone Number

Remote

Atlanta, Georgia

o Train new software support engineers.o Help to manage the software support cases for the United States.o Analyze/reconstruct complex customer scenarios/problems.o Provide customers with solutions or workarounds.o Request additional documentation/logs based on tickets entered.o Work with R&D department to manage product anomalies.o Contribute in improvement of our processes and systems (OTRS, JIRA).

Irvine, Ca

o Install Microsoft SQL Server 2005 and 2008 R2 for customerso Troubleshoot missing QC results for customers from their SQL Databaseso Similar tasks as a DBA for customerso Run Queries on MS SQL Databaseso Implement New Databases for customerso Backup and Restore Databaseso Migrate Microsoft SQL Server and Databases to new Network Locationso Answer incoming support calls and log into case tracking systemo Participate in Quality Control efforts for company’s software products

Www.Etechman.Com

o Acquired new clients and developed existing business relationshipso Developed website layoutso Solved IT concerns on websites once the sites were built and onlineo Consulted with clients regarding updates and revisionso Draft contracts and proposals

Stanton, Ca

o Retrieved sales and credit card information from restaurants remotely.o Connected remotely to troubleshoot users computers and printers.o Helped to build servers and mirror working servers for restaurant POS systems.o Take a large volume of calls for software questions while maintaining a high level of customer satisfaction.o Escalate calls that were beyond my skill set or security clearance.o Placed calls to outside vendors and scheduled appointments for service and

o Maintained sales reports that consist of total sales of the sales representatives dailyo Supported to the CFO by emailing on their behalf to sales representativeso Collected numbers for non sufficient funds on clients daily and correct them for sales reps.o Navigated through LeadTrac and multiple applications to collect time sheets, commission totals and signing numbers dailyo Implemented Google Docs to be used in the company for organizing all reports to unsure all administration to go to one place o Emailed sales reps of their numbers weekly o Explained policies and procedures to sales reps (current and new) of how commission scale structured worked o Gave input on weekly sales meetings on how to get sales deals to get from canceled to signedo Handled excel spreadsheets for both the sales manager and CFO weeklyo Handled any questions involving sales times and procedures on how deals were moved through the processo Projected commissions for sales reps weekly

o Took orders over the phone and in person o Consulted with customers about the menus daily during dining experienceo Delivered to-go orders daily o Processed payments for dine- in and to-go orders o Gave alternative dishes for special orders to cater to customers with special dining needs o Assisted with open/closing the store by organizing tables and store front o Dealt with and concerns or complaints with customers about the dining experience or the plateso Trained new employees o Consulted with managers in interviews with potential candidates to ensure low turnovero Loaded/unloaded catering orders in trucks and waited at the catering eventso Assisted owners of the company to create a start-up internet wine distribution website that is still live today

Associate Of Science (A.S.), Computer Science

Business Management Certificate, Business Administration And Management, General, A

Activities and Societies: Business Honors speech given at Cal State Fullerton to a panel of professors.The knowledge that I gained.

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Business Honors Program

High School Diploma, Statistics And Physics