- Worked on the Database Engineering team to integrate database monitoring capabilities via New Relic, enhancing data visibility and performance tracking for newly onboarded databases- Developed a self-service database reporting solution using React.js and Node.js, reducing analysis time, optimizing resource utilization, and improving decision-making and incident response- Enhanced accessibility by implementing solutions allowing offshore employees to generate non-invasive reports for government-regulated databases without direct database access, ensuring compliance with data regulations while improving global support and operations- Built and promoted new self-help and automation workflows, significantly reducing repeatable actions and operational toil for the team- Conducted extensive hands-on knowledge-transfer sessions, mentoring team members and overseeing new developments to scale up ideas and expand the SRE portal

- Worked on the .NET Development team utilizing the Microsoft Suite for development (C#, Visual Studio, Microsoft SQL Server, Microsoft Azure)- Developed custom CX cloud migration tools using C# to facilitate the transfer of data through the use of APIs to retrieve data from the target platform and an intermediary SQL database- Created AWS Lambda functions written in Node.js designed to facilitate user payments, automate call flow procedures, map translated data, and perform health checks using Node.js and Genesys- Designed custom front-end web forms and widgets using HTML/CSS with Javascript to implement various Genesys CX functionality- Built POCs, development tools, and software tests to guide the development of several projects and perform bug-fixing

- Developed a mobile-based application called FriendNFlix to create a social media site for film interests- Primarily developed the backend utilizing Firebase and Dart building the app in Android Studio- Worked with a team of 4 over a span of 11 weeks under the guidance of a Project Manager and an Industry Mentor- Achieved 2nd place among all other contestants at the ACM Projects Presentation Night