Evan Kennedy Email & Phone Number

Tampa, Florida, United States

Partnered with the Catering Manager to facilitate off-site delivery & client retention for 30+ special orders during a quarter, with some orders exceeding $1,000 in revenue

Tampa, Florida, United States

- Enhanced guests’ experiences by recommending personalized brands, securing up to $2k in revenue for every 30 guests- Facilitated off-site delivery & client retention for 30+ orders quarterly, some orders exceeding $2k in revenue

Tampa, Florida, United States

-Consulted with Catering Team to plan promotions, design client specific menus, minimize food cost, & deliver quality catering while ensuring effective marketing for up to 6 public & private events annually.-Provided labor, set-&-strike, & on-site services for day-of event functions to provide our unique brand of Cali catering, while ensuring client satisfaction.

Tampa, Florida, United States

-Partnered with the Catering Manager to both plan & deliver catering orders; sometimes up to 10 delivery orders weekly; both facilitating off-site fulfillment & engaging with clients to ensure satisfaction

Tampa, Florida, United States

-Oversaw the on-boarding process for 25+ Front-of-House trainees, educating them on Cali culture, daily job functions, policy & procedure, “Steps through Service” process, menu knowledge, & basic guest service

Tampa, Florida, United States

-Simultaneously enhanced guests’ dining experiences, while promoting our local brand by using our steps of service, resulting in $500+ in individual revenue per shift-Coordinated with Team Members to maintain quality assurances, while fulfilling $4,000+ of daily house orders

Tampa, Florida, United States

-Designed & oversaw 10+ photoshoots for various menu items, catering options, & restaurant locationsPiloted a “social media ambassador program” to encourage 3rd party influencers to partner with Cali, ultimately resulting in a policy that was applied to future ambassadors.-Partnered with Director to coordinate, & execute a community educational/give-back event centered around Earth Day as well as a local Beach Cleanup, where 375+ lbs of toxic waste were collected between 75+ individuals, simultaneously marketing 3 local brands as well as the City of Tampa/Hillsborough County Waste Management.

Tampa, Florida, United States

-Ensured the daily quality & guest satisfaction of 60+ bar drinks, house juices, espresso products, & wellness lattes-Focused on the overall prep quality of our unique 15+ bar products, according to daily needs

Orlando, Florida Area

-Lead weekly training classes centered on basic job functions, payment procedures, Universal’s “Sales Through Service Process”, product knowledge, & guest services for 30+ new hires/transfers-Developed individualized training programs for new hires to expedite professional growth within first 90 days -Maintained a liaisonship between management, operational leads, & trainees- focusing on creating the most effective curriculum for each department-Oversaw the final verification & sign-off process of 45+ trainees/transfers before entering each department

Orlando, Florida Area

-Established special, group-rated orders for third-party clients; securing daily revenue up to $75k, while fulfilling larger orders of up to 1000 tickets-Oversaw the seasonal processing & shipment of 100+ mail orders for GradBash 2018, while providing on-site client services during event-Secured daily group sales revenue of $75k, processing it into correct accounts for finance purposes-Received 30+ domestic & international tour guides & political ambassadors annually, providing unique services for their special orders

Orlando, Florida

-Special Project: Created & managed a department-wide project; Team-Lead Appreciation Week; including 6 months of pre-planning, coordination with management, creation of team-member centered activities, fulfillment of event, as well as feedback & improvements.Increased daily departmental revenue by 3%; by up-selling admission tickets, experiential add-ons, & specific VIP products through the Galaxy 6 POS-Enhanced 50+ guests’ daily experiences; making personalized recommendations to improve each stay-Provided on-site recovery services for in-park events by troubleshooting 10+ ticketing issues daily-Secured demographics of 60+ annual passholders weekly, which were utilized for marketing & theming purposes

Orlando, Florida Area

-Managed the dispatch process of 2+ weekly shipments of media, appropriately recording & storing deliveries-Updated management twice weekly on stock amounts, creating new orders based on business needs-Contributed to a departmental report of the weekly counts of 30+ media types

Orlando, Fl

-Secured 12 reservations weekly by providing expert destination marketing for 10 US locations-Improved overall guest experience by making personalized recommendations for each destination-Qualified & processed up to 50 existing clients daily for respective promotions

5250 International Drive, Orlando, Fl 32819

-Ensured vendor satisfaction by partnering with management to provide respective services to 100+ tenants-Enhanced guest perception by acting as a service agent; providing concierge & membership services for ⅓ of guests daily-Maintained a streamlined communications platform between management team, leasing office, 100+ vendors, & members-Served as a company representative at local events; promoting business opportunities & prospecting potential vendors & members-Managed a local co-op gallery; upselling original pieces & representing the artist at promotional events

5250 International Drive, Orlando Fl, 32819

-Corresponded with Events Director in contacting clients & accommodating organizations to confirm pre-event information to guarantee successful operations-Provided pre-event & post-event liasionship & troubleshooting services to clients, partnering with management to resolve issues & ensure client satisfaction-Assisted with labor, set-&-strike, & on-site services for day-of event functions to provide for seamless operations-Accommodated individual client requests by partnering with vendors to incorporate their own unique brand for events

Orlando, Florida Area

-Coordinated with managers to provide clients exceptional catering experiences; making individual modifications to ensure client retention-Secured catering orders with existing clients; while establishing new client relationships, to increase monthly catering revenue by 8%-Offered clients enhanced catering platters & dining options, adding additional daily catering revenue up to $500

Orlando, Florida Area

-Decreased overall length of team-member onboarding, by overseeing an individualized 3-day curriculum-Increased team-member retention, by creating a cross-training program that focused on each position’s responsibilities-Provided team-members a personalized training experience, by establishing a system for administering appropriate feedback, meetings, & goals for each trainee

-Lead daily team projects, focusing on the efficient delivery of guests’ orders in under 6 minutes-Provided final oversight & recommendations to ensure service success upon first delivery, seen in an increase in monthly guest retention by 6%-Maintained a superior restaurant image by ensuring orders’ exceeded quality standards before initial delivery

Orlando, Florida Area

-Consulted with guests on service successes & failures, using guest recovery tools to resolve errors in less than 3 minutes-Simultaneously exceeded sales goals & increased overall guest service by offering personalized dining options-Developed a consistent brand image by providing guests’ superior dining service & quality assurance

Orlando, Florida Area

-Decreased guest’ wait time by facilitating up to 80 efficient, but personal, daily transactions-Enhanced guests’ initial perception by acting as the first point-of-contact; providing expert knowledge from an extended menu-Expanded daily sales by 5%, by offering various dining options to guests to enhance their experience

Orlando, Florida Area

-Produced exceptional prep products for catering, in-house, & to-go departments, to ensure quotas were met for daily orders-Reviewed daily projections, catering, & staffing to minimize weekly food waste by 3% -Consulted with management to increase quality of prep items produced for 400+ orders daily

Master Of Science - Ms, Global Sustainability

Concentration: Sustainable Tourism

Bachelor'S Degree, Hospitality Management & Event Management, Senior

High School Diploma

Activities and Societies: International Thespian Society Honor Thespian; Inducted May 2012 Drama Club Senior Board 2011-2012 Yearbook.