• Led the product roadmap for Cat Financial’s customer portal, defining a vision and prioritizing features that increased user engagement.• Designed scalable solutions for complex financial transactions, integrating real-time payment processing and reducing transaction times by 50%.• Translated customer needs into actionable requirements through stakeholder interviews and feedback mechanisms, delivering impactful features.• Collaborated cross-functionally with engineering, design, and business teams to deliver technical solutions aligned with strategic objectives.• Owned the end-to-end product lifecycle, ensuring all deliverables met quality standards, timelines, and customer expectations.• Solved complex challenges, breaking down large-scale projects into manageable tasks to meet deadlines without compromising quality.• Developed KPIs and dashboards to measure product success post-launch, leveraging insights to drive data-informed decisions and iterations.• Promoted customer-centric strategies by introducing usability testing, reducing support inquiries by 35% and improving portal usability.• Negotiated tradeoffs effectively between business priorities and technical constraints, ensuring alignment with short- and long-term goals.• Championed agile methodologies, improving team velocity by 15% and ensuring consistent delivery through effective backlog prioritization and sprint planning.• Influenced senior leadership with data-driven presentations, securing buy-in for key initiatives and feature expansions.• Fostered ownership and innovation, mentoring junior team members and shaping collaborative practices to drive continuous improvement.

• Spearheaded the migration and implementation of SharePoint Online, integrating PowerAutomate workflows, and designing custom PowerApps to streamline internal processes across all departments.• Collaborated with department heads to gather and analyze requirements, translating business needs into actionable solutions through agile product lifecycle management.• Designed and launched enterprise-wide PowerAutomate flows that reduced manual workloads by 40%, driving operational efficiency and ensuring seamless adoption by internal users.• Created custom PowerApps applications, resulting in a 25% improvement in user productivity by automating routine processes and centralizing critical data.• Delivered end-to-end product lifecycle management, including planning, development, testing, and post-deployment support, ensuring on-time delivery with 99.9% uptime reliability.• Championed adoption of Office 365 tools across the organization through tailored training sessions and ongoing user support, achieving a 90% user satisfaction rate.• Established best practices for intranet governance and user management, improving scalability and security for over 3,000 users.

• Acted as a liaison between customers and nearly every department within the organization, developing a comprehensive understanding of business operations and workflows.• Provided exceptional service in both English and Spanish, resolving complex inquiries and representing the company's interests to a diverse global customer base.• Collaborated with internal teams, including legal, account management, and even corporate support teams, to deliver tailored solutions, demonstrating cross-departmental coordination and stakeholder management skills.• Streamlined communication processes between departments and Spanish-speaking customers, reducing response times by 30% and improving customer satisfaction scores.• Gained deep insight into product lifecycles and customer pain points, equipping me with the knowledge to inform product development and enhancement strategies.• Identified recurring customer challenges and proactively suggested process improvements, contributing to operational efficiencies and better customer experiences.• Developed critical analytical and problem-solving skills, balancing customer needs with company policies to drive mutually beneficial outcomes.• Mastered cross-functional collaboration, understanding customer-centric priorities, and aligning internal resources to meet strategic goals.

• Responded to safety and security inquiries from English and Spanish-speaking customers, providing empathetic and effective solutions in high-stress situations.• Collaborated closely with product teams at a fast-paced tech startup to test security features via TestFlight on iOS, offering detailed feedback to refine functionality and enhance user experience.• Played a key role in product feature validation, identifying potential pain points and reporting bugs to ensure the smooth rollout of security tools.• Contributed to user-centric design by relaying customer feedback directly to developers, advocating for improvements that aligned with Lyft’s safety-first mission.• Supported cross-functional alignment, working with operations and engineering teams to address escalations and integrate customer insights into product iterations.• Streamlined communication processes for bilingual customers, ensuring critical safety issues were resolved quickly and effectively.• Influenced product enhancements by synthesizing customer data into actionable insights, driving decisions that improved Lyft’s safety and security offerings.• Maintained expertise in Lyft’s technology platform, deepening understanding of app architecture, security protocols, and customer journey mapping.• Built trust with users by providing clear and confident guidance on navigating safety features, contributing to higher retention and satisfaction rates.

• Pioneered the nonprofit's eCommerce presence by implementing Square to manage inventory, process transactions, and expand their online reach.• Digitized the art collection by inventorying offerings, building an eCommerce-enabled website through Square, and launching an online storefront to increase sales and donor engagement.• Redesigned the grant application process, automating workflows to eliminate manual errors and reduce processing time by 50%, while providing a clear digital interface for tracking submissions.• Overhauled financial reporting systems, creating a transparent and automated dashboard for the executive director, increasing reporting accuracy and donor trust.• Modernized manual processes, digitizing expense tracking to ensure compliance and ease of access for stakeholders, cutting administrative workload by 30%.• Collaborated directly with the executive director to streamline workflows and implement scalable digital tools, aligning operational processes with nonprofit best practices.• Leveraged data-driven insights to refine workflows, resulting in a 20% increase in efficiency across grant management, financial reporting, and inventory tracking.• Ensured alignment with funding regulations and donor transparency standards, enhancing the organization’s reputation and trust with stakeholders.

• Designed and implemented a dynamic Business Intelligence dashboard to track and visualize departmental employee movement, including turnover and promotion rates.• Consolidated data from multiple sources into a centralized and interconnected reporting system, improving data accessibility and accuracy by 40%.• Created a dynamic, user-friendly dashboard, enabling real-time analysis and decision-making.• Automated the data collection and reporting process, reducing manual input by 75% and streamlining efficiency across the department.• Presented the dashboard to senior executives, providing actionable insights into workforce trends and contributing to strategic planning initiatives.• Collaborated with cross-departmental teams to ensure the dashboard met all stakeholder needs, earning widespread adoption and recognition for innovation.• Established a scalable reporting framework that could be adapted for use across other departments, further enhancing organizational transparency.

• Led the end-to-end enhancement of a 360 Peer Evaluation survey, managing design, deployment, response collection, data analysis, and executive reporting.• Partnered with cross-functional teams to identify inefficiencies in the existing survey process, introducing automation and reducing reporting time by 50%.• Reconfigured survey design to improve clarity and response rates, achieving a 25% increase in participant engagement.• Automated data compilation and reporting, delivering actionable insights in real time and enabling leadership to make informed decisions faster.• Streamlined the survey communication strategy, ensuring seamless dissemination of survey invitations, follow-ups, and result summaries to all stakeholders.• Developed a robust data collection framework that minimized manual intervention and improved data accuracy by 30%.• Delivered an in-depth analysis of survey findings, presenting trends and recommendations to leadership, directly influencing department performance initiatives.• Earned recognition for optimizing the 360 survey process, establishing a scalable and repeatable model for future evaluations.

• Partnered with internal stakeholders to identify and address vulnerabilities in hospital security protocols, ensuring alignment with safety standards and compliance requirements.• Conducted in-depth needs analysis through stakeholder interviews and site evaluations, uncovering critical gaps in security measures related to personnel identification.• Conceptualized and implemented an innovative solution to improve badge visibility for security cameras, doubling the identification coverage by designing dual-sided ID badges.• Collaborated with cross-functional teams to prototype and deploy updated badges, achieving 100% adoption within the hospital staff and significantly enhancing incident response capabilities.• Delivered a comprehensive project proposal and execution plan to senior leadership, resulting in immediate approval and recognition for innovative problem-solving.• Improved security outcomes by reducing risk factors related to personnel identification, enabling faster and more accurate identification during security incidents.• Streamlined the rollout process, minimizing disruption to hospital operations and earning commendation from internal customers for efficiency and effectiveness.*For 3 months from June to August 2013. In order to group these internships, I had to format this way but I did not work for the company the whole year, just during the summers.