Evan Finkelstein Email & Phone Number

Miami Lakes, Florida, United States

• Project Lead for Saviynt IGA implementation• RPA development to automate application provisioning and deprovisioning• Utilize IG&L system to perform access granting of all employees• Perform second level support through ticketing system for users with access related issues• Set up access for newly hired employees• Train new team members on provisioning access for 100+ applications

Remote

• Handle the intake of customer disputes, answer questions on previously filed disputes, and service escalated calls (estimated 60 calls per day)• Resolve conflicts and manage customer expectations• Advise customers on how to best protect their account from fraud

• Introduce customers to self-service banking products (ex. Chase mobile app and ATMs) • Liaison between customers and banking specialists• Conduct banking transactions daily and ensure policy and regulatory compliance• Resolve customer related problems in a timely manner

• Analyze General Dynamics IT’s Test Automation project initiative for New York State Medicaid and New York Medicaid Management Information Systems • Assists in the completion of unit testing by preparing test data, running tests and evaluating results• Facilitate tests, codes, debugs, implements, and documents 5 basic java test scripts using Eclipse and Silk Central• Working in a fast-paced collaborative agile team environment to achieve goals on time

• Built long term relationships with customers to understand financial needs and provide suggestions regarding products and services• Communicated to potential customers about current promotions• Opened at least 5 new accounts weekly (ex. checking, savings, cd’s, credit cards, and loans)• Managed opening/closing and operations of branch• Trained and helped develop new team members

Central Islip, New York

• Executed sales of 20 season tickets and 40 partial ticket plans • Informed and met with potential customers daily examining seating and pricing options• Strategized and presented marketing plan to increase ticket sales• Reinforced 3 departments (ex. group sales, marketing, operations)

Master Of Business Administration - Mba, Cyber Security

Bachelor Of Science (Bs), Sports Management