Evan Finkelstein Email & Phone Number

Miami Lakes, Florida, United States

• Project Lead for Saviynt IGA implementation
• RPA development to automate application provisioning and deprovisioning
• Utilize IG&L system to perform access granting of all employees
• Perform second level support through ticketing system for users with access related issues
• Set up access for newly hired employees
• Train new team members on provisioning access for 100+ applications

Remote

• Handle the intake of customer disputes, answer questions on previously filed disputes, and service escalated calls (estimated 60 calls per day)
• Resolve conflicts and manage customer expectations
• Advise customers on how to best protect their account from fraud

• Introduce customers to self-service banking products (ex. Chase mobile app and ATMs)
• Liaison between customers and banking specialists
• Conduct banking transactions daily and ensure policy and regulatory compliance
• Resolve customer related problems in a timely manner

• Analyze General Dynamics IT’s Test Automation project initiative for New York State Medicaid and New York Medicaid Management Information Systems
• Assists in the completion of unit testing by preparing test data, running tests and evaluating results
• Facilitate tests, codes, debugs, implements, and documents 5 basic java test scripts using Eclipse and Silk Central
• Working in a fast-paced collaborative agile team environment to achieve goals on time

• Built long term relationships with customers to understand financial needs and provide suggestions regarding products and services
• Communicated to potential customers about current promotions
• Opened at least 5 new accounts weekly (ex. checking, savings, cd’s, credit cards, and loans)
• Managed opening/closing and operations of branch
• Trained and helped develop new team members

Central Islip, New York

• Executed sales of 20 season tickets and 40 partial ticket plans
• Informed and met with potential customers daily examining seating and pricing options
• Strategized and presented marketing plan to increase ticket sales
• Reinforced 3 departments (ex. group sales, marketing, operations)

Master Of Business Administration - Mba, Cyber Security

Bachelor Of Science (Bs), Sports Management