Evan Hamilton Email and Phone Number
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I love helping companies find the value in engaging their community and develop the vision, strategy, and KPIs to get there. Across my decade plus of experience in a variety of companies, I’ve seen just how powerful engaged audiences can be. I believe community can supercharge almost any business.Perhaps you…Want customers to stick around longer?I built immersive community experiences at UserVoice that drove satisfaction and retention. I can help you envision and execute your own.Want more of your customers to engage with your product?I designed an improved onboarding process for Nextdoor that increased week-over-week group growth by 150%. I can help you figure out the points preventing people from engaging with your product.Want to reach scale you can’t with traditional hiring by putting your community to work?I set strategy that kept tens of thousands of volunteer moderators happy and productive running hundreds of thousands of communities on Reddit.Want to make sure your customers don’t churn because of bad support experiences?I revamped the customer support team vision at ZOZI, improving KPIs like satisfaction from sub-80% to 100% & driving a 90% increase in LTV with satisfied customers. I can help you put the elements in place to do the same.Want to make more educated choices about what features your customers truly want?I helped shape the UserVoice customer feedback platform and their own product feedback pipeline and strategy. I can walk you through how to get the most actionable feedback – not just complaints from the vocal minority – that will drive the most valuable features.Just want to learn more about this community thing and why people think it’s so valuable?I spent a year working with CMX, the premier thought leader in the community space, looking at how dozens of companies use community to drive value. I’m happy to sit down and share the basics of community strategy with you for free.Are you ready to reap the benefits of community and collaboration? Drop me a line!
Hubspot
View- Website:
- hubspot.com
- Employees:
- 1
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Director Of CommunityHubspot May 2022 - PresentCambridge, Massachusetts, UsLed the Community Team at HubSpot, which focused on amplifying efforts across the entire organization.Scaled Customer Success:- Saved millions in support costs- Drove double digit percentage increases in customer dollar retention and usage- Rebuilt community.hubspot.com into a Success Center, the front door of our digital success- Ran our HubSpot User Groups Program, with hundreds of community-led events hosted across the globe per yearCustomer Marketing & Advocacy:- Rebuilt HubSpot's advocacy program and deployed it to address seismic shifts in the SEO world- Delivered $3 million of influenced MRR in one year through customer proof programs- Built a scaled reference call program to support downmarket efforts- Hosted some of the biggest and most impactful activations at our INBOUND conferenceAcquisition:- Oversaw the launch and growth of 5+ new communities to reach and influence prospects and customers- Drove a +15 point brand perception rating amongst membersManagement:- Managed managers with an overall team of 17+- Drove a employee engagement rate consistently higher than the rest of our org and company
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AdvisorOne Small Step Nov 2021 - PresentBudapest, HuAdvising One Small Step on how to build powerful, local communities to help fight climate change. -
AdvisorFroglet Games Sep 2022 - Present -
AdvisorRadious Mar 2022 - PresentPortland, Oregon, UsAdvising Radious on how to deliver and scale a high-quality customer experience. -
Director, Community & Customer ExperienceReddit, Inc. Apr 2020 - May 2022San Francisco, California, UsI built the team, vision, and strategy to support and nurture hundreds of millions of active users, more than a hundred thousand active communities, and tens of thousands of volunteer moderators.Customer Success:-Shepherded statistically significant experiments that increased community success by 75%, 127%, 175%, and 320%-Ran an experimental program that increased new user retention by 10%-Launched intervention experiment for failed posters, leading to posters 6.5% more likely to post again and 14% more likely to comment-Identified community health indicators and built an alerting system to allow the team to interveneCustomer Engagement & Product Marketing:-Launched and scaled a community advisory council, hosting nearly 50 calls in 2021-Hosted dozens of events a year, including a Moderator Summit-Delivered actionable insights to and led communications on behalf of our product and safety teams-Designed product marketing strategy to ensure customer buy-inEducation & Onboarding:-Launched first-ever moderator training and certification program, driving moderator retention increases -Built out first go-to-market team, helping advise, launch, and measure sentiment for products across every team at Reddit-Launched onboarding program that drove a 6% lift in commenting and posting and a 2% W1 retention lift - one of the most successful retention experiments in the companyCustomer Support:-Drove efficiencies that saved the company +150h/wk and maintained 24h response times-Maintained low response time and high quality scores for multiple yearsTeam Building:-Maintained >90% employee engagement across a 25-person department and 3 teams-Drove dozens of low- and no-code experiments -
Community Team ManagerReddit, Inc. Apr 2017 - Apr 2020San Francisco, California, Us
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Director Of CommunityCmx Media Jan 2016 - Jan 2017San Francisco, Ca, UsCMX is the hub of the community industry, producing content, events, and training for community professionals.As Director of Community, I:• Ran two CMX Summit conferences with over 600 attendees total and 72% of attendees rating it better than other conferences they've attended.• Developed a playbook for CMX Summit.• Added new elements to CMX Summit including more structured networking, matchmaking for introverts, lightning talks, and even a marching band.• Improved the networking quality rating by 11%.• Developed a strategic plan for the CMX Series meetups and CMX Summit 2017. -
Customer Experience & Community ConsultantSelf-Employed Aug 2015 - Jan 2016Provided customer experience and community strategy to a number of companies, including Coursera, Nextdoor, and Progressly.
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Senior Director Of Community & Customer LoyaltyZozi Feb 2015 - Jul 2015San Francisco, Ca, UsI managed several teams focused on retaining our customers and increasing their lifetime value. Accomplishments include:• Revamping our customer service team and bringing customer satisfaction from sub-80% to 100%• Increasing LTV of those who interacted with our customer service team by 92%• Increasing online review site ratings from 2 stars to 3.5• Launching an online magazine designed to retain and engage our customer between purchases, which achieved 60% scroll depth and 5 minutes time-on-page• Managing 3 customer service reps and 1 editor -
Director Of Community & Customer LoyaltyZozi Sep 2013 - Feb 2015San Francisco, Ca, UsI managed several teams focused on retaining our customers and increasing their lifetime value. Accomplishments include:• Revamping our customer service team and bringing customer satisfaction from sub-80% to 100%• Increasing LTV of those who interacted with our customer service team by 92%• Increasing online review site ratings from 2 stars to 3.5• Launching an online magazine designed to retain and engage our customer between purchases, which achieved 60% scroll depth and 5 minutes time-on-page• Managing 3 customer service reps and 1 editor
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Head Of CommunityUservoice Jun 2012 - Sep 2013Raleigh, Nc, UsI led community strategy focused on content, online community, customer feedback, and offline events. Accomplishments include:• Increasing blog traffic by ~400%• Launching 7 monthly meetups across 5 cities• Launching UserConf, the first modern customer service conference• Conducting customer development interviews that were crucial to informing our approach to UserVoice's helpdesk product• Increasing product satisfaction through community efforts• Managing 1 community manager -
Community ManagerUservoice May 2010 - Jun 2012Raleigh, Nc, UsI led community strategy focused on content, online community, customer feedback, and offline events. Accomplishments include:• Increasing blog traffic by ~400%• Launching 7 monthly meetups across 5 cities• Launching UserConf, the first modern customer service conference• Conducting customer development interviews that were crucial to informing our approach to UserVoice's helpdesk product• Increasing product satisfaction through community efforts
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Volunteer CoordinatorCommunity Leadership Summit West 2010 - Jan 2012
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Community ManagerFlock, Inc. Jan 2007 - Feb 2010Menlo Park, Ca, UsAs Flock’s Community Ambassador, I was Flock's first and direct contact with the Flock user and developer community. I did everything from troubleshooting issues to elevating community feedback to the development team to encourage fans to spread the word. At times I managed both the website development team and the QA team. I also did everything in between (including winning the Best One-Man Show award at MacWorld). -
Online Networking SpecialistFlock, Inc. Oct 2006 - Jan 2007Menlo Park, Ca, UsAs Online Networking Specialist for Flock, I split my time between marketing work and the management and design of profiles on various social networking websites. This position evolved into the Community Ambassador position.
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SingerMonsters Are Not Myths 2004 - 2010
Evan Hamilton Skills
Evan Hamilton Education Details
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University Of California, Santa CruzBachelor'S Degree
Frequently Asked Questions about Evan Hamilton
What company does Evan Hamilton work for?
Evan Hamilton works for Hubspot
What is Evan Hamilton's role at the current company?
Evan Hamilton's current role is Leading community, customer experience, and customer marketing teams to drive business outcomes for over 10 years. Privileged to have worked with companies like HubSpot, Reddit, UserVoice, Coursera, Nextdoor, and CMX..
What is Evan Hamilton's email address?
Evan Hamilton's email address is ev****@****ail.com
What is Evan Hamilton's direct phone number?
Evan Hamilton's direct phone number is +183129*****
What schools did Evan Hamilton attend?
Evan Hamilton attended University Of California, Santa Cruz.
What skills is Evan Hamilton known for?
Evan Hamilton has skills like Community Management, Social Media, Seo, Project Management, Blogging, Social Media Marketing, Copywriting, Social Networking, Marketing, User Experience, Usability Testing, Digital Media.
Who are Evan Hamilton's colleagues?
Evan Hamilton's colleagues are Samantha Verzella, Luk Vyl, Edward Tu, 傅玉乐, Tyler Pautsch, Matt Aitchison, Navid Karimeddiny.
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