Kinsey Small Email & Phone Number

Cambridge, MA, US

Cambridge, Massachusetts, US

Mclean, VA, US

Mclean, VA, US

Radnor, PA, US

I came to Lincoln Financial after they purchased the Liberty Mutual division for which I worked. I continued working at the same desk in the same building with the same people on the same projects — drinking the same coffee — as I did at Liberty. I spent two years at Lincoln (and at Liberty) developing a new application from the ground up to assist our.

Boston, MA, US

This was my third (and terminal) position after two promotions at Liberty. During my two years there I worked on an Agile team supporting our external portal, where customers could view claims, payments, and other pertinent information. We also supported much of the back-end work that enabled payments to be processed promptly to ensure that our customers.

Boston, MA, US

Boston, MA, US

Wooster, OH, US

In addition to the responsibilities described below, I helped design a new student-employee work program that increased productivity and helped train new students during the 2015-2016 academic year.

Wooster, OH, US

Provided technical triage on incoming machines and phone calls from students, faculty, and staff (∼2,500 users) across campus. Troubleshot and solved or delegated efficiently in a fast-paced environment while focusing on customer satisfaction. Developed documentation for IT employees and students, faculty, and staff.

Carmel, Indiana, US

I was selected in May 2011 to serve as Head Student Technician for the 2011-2012 academic year. Along with previous responsibilities, I supervised and assisted other students in the help desk and worked three summers (2011-2013) reimaging all school, faculty, and student computers for the upcoming school year.

Carmel, Indiana, US

Volunteer position; I helped students fix laptops, kept the help desk organized, and fixed broken machines.