Evan Klayman Email & Phone Number

Senior developer for family of apps used to collect Billions of medical charts per year from healthcare-providers across the US. Automation and logistics of mass-data collection and financial procedures to pay Doctors’ offices for access to those medical charts. Also, business logic related to medical metrics, performance measurements..Net C#, Web API 2.0.

Hauppauge, NY

Cutting-edge contact center solutions, process automation and integration for all industries. Assigned to the “Advanced Services” group within Enghouse, a small team created to take on the most challenging deployments. If it was not a standardized product—if it had never been done before, then it would be assigned to our team. My personal responsibilities.

• Technical lead in charge of call center operations for a 48-seat call center. UJA Fed. NY is the largest local charity in the world. Call center collects donations from donors and prospects using predictive dialer.
• Re-design of financial data-flow, data migration, reporting procedures; phone appends, forecasts, performance history, and metrics. Created procedures for call center outsourcing (sub-contract) to increase.
• Lead role developing a “data-mart” for one of the largest charitable organizations in the world. This data-mart is now being used by UJA to coordinate/optimize marketing strategy based on 20 years of transactional.

• Design & demonstration of call center solutions for Touchstar’s sales organization.
• Complex installations of Windows/SQL-based call center systems, support, and training of customers throughout the US & the UK. Wide range of clientele, from small super-dialing market research to large predictive.
• Built Brainstem from scratch, 6 employees at its peak with over 50 SMB customers in DC area
• Designed, installed & maintained complex Call Center solutions for SMB & Federal Government. Conceived, sold, & deployed highly-integrated, reliable, and productive call center solutions. Some of these required.
• Designed & deployed server-based phone systems for small/medium sized businesses, including multiple systems for the US Department of Energy Operations Center—critical Federal infrastructure with 4 layers of redundancy
• Coordinated efforts with sub-contractors on large telephony installations

• Created a “data-mart” for one of the largest charitable organizations in the world. Envisioned this data-mart to enable UJA to coordinate/optimize marketing strategy. Database design, SQL, perl scripting, reports.
• Re-design of financial data-flow, data migration, reporting procedures; phone appends, forecasts, performance history, and metrics. Created procedures for call center outsourcing (sub-contract) to increase.
• Technical lead in charge of call center operations for a 48-seat call center. UJA Fed. NY is the largest local charity in the world. Call center collects donations from donors and prospects using predictive dialer.
• Replaced every system, rebuilt every workstation, replaced every device; revived aging infrastructure. New SQLServers, new dialer implemented. Headsets, wiring, T1s…everything replaced.

Design & demonstration of complex call center solutions for Touchstar's sales organization. Worked with salespeople to asses customers' needs, choose the right hardware/software, and create a Statement of Work that is handed over to the installation group.Installation, support, and training of customers throughout the US & the UK-range of sizes from a.

Designed, installed, & maintained complex Call Center solutions for SMB & Federal Government. Conceived, sold, & deployed some of the most well-integrated, reliable, and productive call center solutions that you'll find anywhere. Some of these required custom-tailored IVR, voice-recognition, unique integration challenges. Call volumes up to 15K CPD with.

Developing generic recent change provisioning software; 5E/DMS analog, digital & ISDN. All available features and call appearance types; MBS add-ons, ACD/hunt, Nat'l ISDN, etc. This large-scale centrex telephony provisioning system is in its second generation--I helped to develop its predecessor (see; Designed, developed, and installed a.

• Team Lead of developers creating a large-scale “recent change” provisioning system
• Refitted 5E & DMS provisioning software to meet National ISDN standards.
• Lead the effort to convert/download dozens of 5E & DMS switches to an Oracle data model.
• C, Perl, Oracle, Sybase, Windows & Unix, Shell scripting

• Conceived, designed and developed a complete data-mart for the MCI local telephony effort. MCI had a network of 5ESS, DMS and EWSD switches, Fujitsu fiber elements, cross connects, etc. A Unix/Oracle-based telephony.
• Perl (DB), C, Windows & Unix, Oracle, SybaseContract ended when MCI got bought out by WorldCom which then imploded

Conceived, designed and developed a complete switch bash system for the MCI local telephony effort. MCI has a network of DMS and EWSD switches. A Unix/Oracle-based telephony provisioning system would issue commands (reports and table queries) on the switches themselves. The information obtained is then parsed and the resulting data is inserted into an.

Developed and maintained (C/Unix/Oracle) software which provisions telephony service; analog (DMS and 5E) and ISDN (5E custom). Large telephony provisioning system put in place for large Federal Govt agencies (such as DOJ, DOD, GSA, etc.) Use of 5E translations (apptext and menu) and DMS SERVORD. Application of subtle recent change rules was essential to.

Developed SQL*Forms (Oracle/Unix) interface used internally by Pac. Bell to configure voice and data using 5E and DMS switch standards. Screens were very intricate but had to perform in a timely manner.

• Developed C++/Oracle applications, early efforts toward Advanced Intelligent Network

Development of Oracle applications using Pro*C, SQL*Forms and Perl (C/Perl/Unix/Oracle).; Assigned and accomplished the specific task of improving performance of the application, especially batch procedures which would perform nightly downloads to/from the Corporate mainframes.Played a major role in emergency recoveries. This system contributed payroll.

Created data compression utilities for use on a national postal ZIP+4 database. Experimented with several different data compression methods, placing emphasis on rapid decoding.Wrote and adapted C code for portability between UNIX, VMS and PC platforms. This code is a postal directory lookup utility; experimented with pattern matching algorithms.

Developed a nightly data migration process to bring the contents of an Oracle database in line with a nightly download from the central node of a packet-switched X.25 network. Wrote queries on this data to analyze network's performance (volume, errors, hops, etc.) Contract developed from earlier work at SAIC (below).Developed financial applications for the.

• Worked my way through college with development group at Reuters
• Night-shift at Reuter’s North American Network Operations Center

Operation of systems within a global data network. Liaison between development and network operations.Extensive use of data communication tools and standards using protocol analyzers, multiplexing, bridges, etc.Debugging and timing evaluation of software installed on Intel hardware using I2ICE debugger.Programmed communication/protocol analyzers for.

B.S, Computer Science

3.87 GPA (Magna Cum Laude)

B.S, Computer Science

3.87 GPA, Magna Cum Laude