Evan Klayman Email & Phone Number

Senior developer for family of apps used to collect Billions of medical charts per year from healthcare-providers across the US. Automation and logistics of mass-data collection and financial procedures to pay Doctors’ offices for access to those medical charts. Also, business logic related to medical metrics, performance measurements. .Net C#, Web API 2.0, Swagger, JQuery, Telerik, Web-forms, SQL Server, Jenkins, JIRA

Hauppauge, Ny

Cutting-edge contact center solutions, process automation and integration for all industries. Assigned to the “Advanced Services” group within Enghouse, a small team created to take on the most challenging deployments. If it was not a standardized product—if it had never been done before, then it would be assigned to our team. My personal responsibilities were evenly divided between design/planning, development, communication, and hands-on figuring out how to make things work. I had to make these deployments seem easy for customers’ sake when in fact they sometimes presented major challenges. Sales became increasingly imaginative, proposing more elaborate solutions over time…Provided customers with custom IVR and Autodial IVR solutions, multi-media queuing (voice, e-mail, fax, web-chat, SMS/MMS), screen-pops, custom integration with a variety of CRM, WFM, and call/screen-recording products. This was achieved using a wide variety of languages, tools, applications and platforms.Windows Server OS, all varieties: Focused on Services, Client/Server applications, ODBCDBMS: In-depth SQL Server (T-SQL, stored procedures, database design, SSRS, performance, replication.) Oracle (PL/SQL, stored procedures), MySQL, and IBM iSeriesPrimarily VB Script and SQL—C# to a lesser extentPBX integration/troubleshooting: Avaya CM with AES, IP Office, Cisco CM, Lync, NECWeb services: Designed & implemented, called & published, private & public web services to integrate hundreds of applications. SoapUI is a friend of mine.CRM: Integration with Microsoft CRM (several varieties), Salesforce, Remedy, DTI, InfinityBanking/Financial: Integration with Symitar, COCC, Sage, FiservWFM: Closeknit integration with Verint

• Technical lead in charge of call center operations for a 48-seat call center. UJA Fed. NY is the largest local charity in the world. Call center collects donations from donors and prospects using predictive dialer; SQL/Server, Dialogic, windows-based systems. Under my direction, every server, workstation, and device was upgraded or replaced—reviving an aged infrastructure. New SQLServers, new dialer implemented, new wiring, new service providers…everything replaced.• Re-design of financial data-flow, data migration, reporting procedures; phone appends, forecasts, performance history, and metrics. Created procedures for call center outsourcing (sub-contract) to increase profitability. Call center performance dramatically increased during my tenure; outages & mistakes eliminated.• Lead role developing a “data-mart” for one of the largest charitable organizations in the world. This data-mart is now being used by UJA to coordinate/optimize marketing strategy based on 20 years of transactional data. Database design, SQL, perl scripting. Left UJA on very good terms, still assist UJA with occasional hourly consulting

• Design & demonstration of call center solutions for Touchstar’s sales organization.• Complex installations of Windows/SQL-based call center systems, support, and training of customers throughout the US & the UK. Wide range of clientele, from small super-dialing market research to large predictive dialing operations in credit and collection industries.Jumped ship when Touchstar ran into financial problems, impending bankruptcyBrainstem 1996 to 2006Founder and President of call center technology company Annapolis, Maryland• Built Brainstem from scratch, 6 employees at its peak with over 50 SMB customers in DC area• Designed, installed & maintained complex Call Center solutions for SMB & Federal Government. Conceived, sold, & deployed highly-integrated, reliable, and productive call center solutions. Some of these required custom-tailored IVR, voice-recognition, unique integration challenges with high call volumes. Developed and integrated telephony applications using VB, C, Perl, SQLServer, LumenVox, other tools.• Designed & deployed server-based phone systems for small/medium sized businesses, including multiple systems for the US Department of Energy Operations Center—critical Federal infrastructure with 4 layers of redundancy• Coordinated efforts with sub-contractors on large telephony installations• Developed, executed marketing strategy towards SMBs & government; advertising, FOSE and other trade shows• In-depth Windows knowledge gained, especially w/r to telephony applications, services, SQL server, etc.• Extensive coordination with service providers on PRI/T1 provisioning & trouble-shooting• In-depth VoIP (H.323 & SIP) design & troubleshootingLost business partner to cancer in 2006 and accepted buy-out offer from The Dresner Group.

•Created a “data-mart” for one of the largest charitable organizations in the world. Envisioned this data-mart to enable UJA to coordinate/optimize marketing strategy. Database design, SQL, perl scripting, reports.•Re-design of financial data-flow, data migration, reporting procedures; phone appends, forecasts, performance history, and metrics. Created procedures for call center outsourcing (sub-contract) to increase profitability. Call center performance dramatically increased during my tenure; outages & mistakes eliminated.•Technical lead in charge of call center operations for a 48-seat call center. UJA Fed. NY is the largest local charity in the world. Call center collects donations from donors and prospects using predictive dialer; SQL/Server, Dialogic, windows-based systems.•Replaced every system, rebuilt every workstation, replaced every device; revived aging infrastructure. New SQLServers, new dialer implemented. Headsets, wiring, T1s…everything replaced.

Design & demonstration of complex call center solutions for Touchstar's sales organization. Worked with salespeople to asses customers' needs, choose the right hardware/software, and create a Statement of Work that is handed over to the installation group.Installation, support, and training of customers throughout the US & the UK-range of sizes from a handful of agents to hundreds of agents. Wide range of environments, from small superdialing B-to-B market research to large predictive dialing operations. This was not my primary role-I was not a field technician-but the need sometimes arose and I possessed the needed skills (SQL, IIS, Telescript/e-Telescript, Telephony.) I learned the product very fast and found satisfaction working directly with customers both before & after the sales cycle.

Designed, installed, & maintained complex Call Center solutions for SMB & Federal Government. Conceived, sold, & deployed some of the most well-integrated, reliable, and productive call center solutions that you'll find anywhere. Some of these required custom-tailored IVR, voice-recognition, unique integration challenges. Call volumes up to 15K CPD with 99.999% reliabilityBuilt Brainstem from scratch-$750K revenue, 6 employees at its peak-recently sold this company for cash & an on-going percentage of Brainstem's revenueDeveloped integrated telephony applications using VB, SQLServer, LumenVox, other toolsDesigned & deployed server-based phone systems for small/medium sized businesses, including multiple systems for the US Department of Energy Operations Center-critical Federal infrastructure with 4 layers of redundancyDeveloped, executed marketing strategy towards SMBs & government; advertising, FOSE and other trade showsIn-depth Windows knowledge gained, especially w/r to telephony applications, services, SQL server, etc.Coordinated efforts with sub-contractors on large telephony installationsExtensive coordination with service providers on PRI, T1. PRI tuning & trouble-shootingIn-depth VoIP (H.323 & SIP) design & troubleshooting

Developing generic recent change provisioning software; 5E/DMS analog, digital & ISDN. All available features and call appearance types; MBS add-ons, ACD/hunt, Nat'l ISDN, etc. This large-scale centrex telephony provisioning system is in its second generation--I helped to develop its predecessor (see; Designed, developed, and installed a Datakit/Unix/Switch interface which routes provisioning requests to 5E & DMS switches throughout Verizon's PSTN network. Pacific Access (Datakit connectivity product), Unix, & C.Refitted 5E & DMS provisioning software to meet National ISDN standards.Lead the effort to convert/download dozens of 5E & DMS switches to an Oracle data model.C, C++, Perl (DB), Oracle, Unix, NT

• Team Lead of developers creating a large-scale “recent change” provisioning system• Refitted 5E & DMS provisioning software to meet National ISDN standards.• Lead the effort to convert/download dozens of 5E & DMS switches to an Oracle data model.• C, Perl, Oracle, Sybase, Windows & Unix, Shell scripting

Conceived, designed and developed a complete data-mart for the MCI local telephony effort. MCI had a network of 5ESS, DMS and EWSD switches, Fujitsu fiber elements, cross connects, etc. A Unix/Oracle-based telephony provisioning system I designed would issue commands (reports and table queries) on the switches themselves. The information obtained is then parsed and the resulting data is inserted into an Oracle database on a regular basis. Trained a team of developers to expand and maintain the software I created which built a full model of telephony services provided across the US by MCI Local.• Perl (DB), C, Windows & Unix, Oracle, SybaseContract ended when MCI got bought out by WorldCom which then imploded

Conceived, designed and developed a complete switch bash system for the MCI local telephony effort. MCI has a network of DMS and EWSD switches. A Unix/Oracle-based telephony provisioning system would issue commands (reports and table queries) on the switches themselves. The information obtained is then parsed and the resulting data is inserted into an Oracle database on a regular basis.In-depth analysis of data from DMS, EWSD, cross connects & fiber elements. The fully automated software I created built a model of telephony services provided by MCI-local.Perl (DB), C, Unix, Oracle, Sybase

Developed and maintained (C/Unix/Oracle) software which provisions telephony service; analog (DMS and 5E) and ISDN (5E custom). Large telephony provisioning system put in place for large Federal Govt agencies (such as DOJ, DOD, GSA, etc.) Use of 5E translations (apptext and menu) and DMS SERVORD. Application of subtle recent change rules was essential to minimize failed translations and manual intervention by COTs.Designed and developed (C/Unix/Oracle) system to connect to remote telco. systems for the delivery of telephony trunk usage reports. Several regional EADAS' are connected via terminal ports using Unix SVR4 Service Access Facility. Port services capture incoming EADAS reports. Pro*C daemons parse and load trunk usage statistics into Oracle database.Served as specialist for performance analysis. Made use of a wide range of tools for remote terminal emulation (100+ users); preVue and Oraperl scripts drawing on test case data stored in a local Oracle database. SQL, index, Unix and Oracle tuning for an extremely large telephony provisioning system.

Developed SQL*Forms (Oracle/Unix) interface used internally by Pac. Bell to configure voice and data using 5E and DMS switch standards. Screens were very intricate but had to perform in a timely manner.

• Developed C++/Oracle applications, early efforts toward Advanced Intelligent Network

Development of Oracle applications using Pro*C, SQL*Forms and Perl (C/Perl/Unix/Oracle).; Assigned and accomplished the specific task of improving performance of the application, especially batch procedures which would perform nightly downloads to/from the Corporate mainframes.Played a major role in emergency recoveries. This system contributed payroll data for thousands of employees; the accurate and timely transfer of data was critical.

Created data compression utilities for use on a national postal ZIP+4 database. Experimented with several different data compression methods, placing emphasis on rapid decoding.Wrote and adapted C code for portability between UNIX, VMS and PC platforms. This code is a postal directory lookup utility; experimented with pattern matching algorithms.

Developed a nightly data migration process to bring the contents of an Oracle database in line with a nightly download from the central node of a packet-switched X.25 network. Wrote queries on this data to analyze network's performance (volume, errors, hops, etc.) Contract developed from earlier work at SAIC (below).Developed financial applications for the implementation, maintenance and charge back of a nation-wide packet-switched X.25 network. Data entry screens and reports used to track network activity and hardware.

Worked my way through college with development group at Reuters• Night-shift at Reuter’s North American Network Operations Center

Operation of systems within a global data network. Liaison between development and network operations.Extensive use of data communication tools and standards using protocol analyzers, multiplexing, bridges, etc.Debugging and timing evaluation of software installed on Intel hardware using I2ICE debugger.Programmed communication/protocol analyzers for emulation (test) of network devices.

B.S, Computer Science

3.87 GPA (Magna Cum Laude)

B.S, Computer Science

3.87 GPA, Magna Cum Laude