Evan Marchand Email & Phone Number

Highlands Ranch, Colorado, United States

Boulder, Colorado

Served as a liaison between sales and engineering teams to remediate AI-related customer performance issues for high-profile Google Ads campaigns.Analyzed machine learning data to determine cause of performance issues and synthesized the results into actionable recommendations for clients and sales teams. Managed escalations for top-budget Google Ads App campaigns ($100k+ daily spend), ensuring fast resolution to build client trust. Resulted in $5M+ revenue retained, and 98% customer satisfaction. Led an initiative to provide our biggest clients with a separate, top-tier support channel to ensure their concerns were prioritized. Resulted in an immediate increase in top-customer satisfaction (+6%) as well as $20M+ unlocked spend. Recognized with a company-wide award for innovation. Played an integral role in product development, collaborating cross-functionally with global product and engineering teams to ensure successful rollouts of new products (ML-powered Universal App Campaigns) and product features. Tapped by leadership to create and present sophisticated data visualizations using a variety of statistical methods to inform business decisions at the VP-level. Identified opportunity to improve team productivity and managed the development of an internal tool to automate time-consuming and repetitive tasks in response. This tool is utilized across several global teams saving hundreds of hours of time. Recognized with org-wide award for innovation.

San Francisco Bay Area

Greater New York City Area

Built and tested all functionality related to the KnationU network web application. Responsible for designating assignments and coordinating the actions of individual team members in order to meet company objectives. Also involved in content production, business development, and marketing via social media outlets. KnationU is an online college magazine designed to merge the social and academic aspects of college lifestyle. KnationU strives to provide you, the follower with the most interesting content online while aiding the entire student body in actualizing their fullest intellectual and social capabilities. With our diverse platform, you can learn anything from your peers, share your talents/interests, and be much more involved with the University as a whole.

75 Rockefeller Plaza, New York, New York

Yonkers, New York

Built and designed the first company website; established the company's social media presence; continue to further business opportunities by marketing the company to as diverse an audience as possible. Other duties include: delivering supplies, assembling and installing cabinetry, lacquering and applying a variety of finishes to furniture, and assist in the maintenance and cleaning of shop machinery and equipment.Studio Marchand specializes in producing fine cabinetry and custom furniture. Each and every piece we create is unique and tailored specifically to the client's needs.

Bachelor Of Arts (B.A.), Psychology, Senior

Activities and Societies: President of Sigma Tau Psi, Toxicology Research Lab Assistant under Dr. Vincent Markowski

Education record

Activities and Societies: - Captain, Varsity Tennis - Captain, Varsity Soccer