Evan Mckoy Email & Phone Number

Auburn, Washington, United States

Tacoma, Washington, United States

I engage in complex and non-routine problem identification and resolution. I diagnose, troubleshoot, and follow up on problems ranging from basic to highly sophisticated. I respond to user questions and assist in solving and/or properly utilizing automated service delivery systems, computer hardware/software, phones, and texts. I also conduct diagnostic tests, recommend solutions, and perform minor actions to correct problems.I perform system-related daily processing and operational support for the credit union, I complete daily, month-end, quarter-end, and year-end processing, and ensure job completion by defined procedures. I also document the completion of data processing jobs and verify the accuracy of reports and other outputs before releasing the material from the computer room.I open and manage work orders in a Jira helpdesk system. I monitor the ticket queue and assign/route work orders and service requests. I identify and escalate tickets and urgent situations to the proper resources. I also interact with personnel and vendors to coordinate user problem resolution. Report recurring problems to management.I maintain a log of help desk inquiries which includes date and resolution. I utilize Interaction Connect for help desk and call management services. I am also highly competent in the Jira cloud and utilize Atlassian Jira (Service desk and ITSM software) for support functions.

Renton, Washington, United States

I supported a robust Microsoft network running Windows 10/11 and Microsoft Office 365, and MS Teams. I provided both desktop and networking support for the Windows Operating system, which included Active Directory, DHCP, DNS, and Group policies. IPConfig, OS errors, and technical support for desktops, laptops, and tablets, I actively managed and supported 10K+ devices at all sites.I identified hardware failures and replaced non-functional components. I engaged in troubleshooting network usage and computer peripherals. Resolved network communication problems. I connected computers to networks and peripheral equipment. I also administered the e-mail system along with other administrative tasks, and administrative duties.I utilized the ServiceNow ticketing system to monitor IT maintenance and repair activities, I updated the asset management system to report tasks performed. I also responded to support requests from end users and assisted individuals through basic troubleshooting tasks. I explained technical information to non-technical individuals to promote better understanding.I interviewed clients as part of the pre-deployment process, replaced and staged new equipment for builds/images, and performed data transfers and recoveries. I also moved assets within the facilities. Installed and maintained PC hardware and software. In addition, I prepared assets for disposition.

Spanaway, Washington, United States

I interacted with clients to discuss project progress, gather feedback on various stages, and resolve concerns or questions. I assisted businesses in technology planning to support growth projections. I recommended and installed upgrades. I installed IPS/IDS on office workstations (Snort IPS/IDS) for a client. I also prepared service-level agreements for the help desk and IT functions.I planned and developed interfaces to support management goals and support user understanding of the software. I recommended and installed upgrades and assisted businesses plan for technology expansions. I also ensured architecture compatibility and complied with service guidelines while troubleshooting equipment.I managed network and system performance. I performed maintenance activities, resolved hardware and software issues, and applied security patches. I also resolved an average of ten customer phone calls daily. I consulted with the CEO and the executive team to maximize development efficiencies and resolve technical issues. In addition, I monitored hardware, software, and networking technology advances, along with industry trends.

Tacoma, Washington, United States

I performed maintenance duties and troubleshooting on school network servers. I analyzed problems and worked in teams to develop and deliver solutions. I interacted with team members to optimize workflows and achieve goals. I utilized exceptional analytical skills and training to supply excellent IT support. I also researched and reviewed information to support daily assignments. I designed and constructed a server for Bates Technical College. In addition, I received assignment tasks and responsibilities from instructors. I also supplied clerical support and performed routine and unique requirements.

I configured hardware, peripherals, and software to configure workstations for employees. I supplied proactive Tier 1 IT support to non-technical internal users via desktop support services. I also interacted with workstation users with various Windows issues using Windows Server Update Services (WSUS) and RDP (Remote desktop Protocol) to resolve issues. In addition, I explained technical information to non-technical individuals to promote better understanding.I installed, modified, and repaired software and hardware to resolve technical issues. I responded to support requests from end users and collaborated with individuals to resolve basic troubleshooting issues. I documented transactions and support interactions in the system for future reference and to provide additional information to the knowledge base. I was tasked to manage and update the company database. I also utilized Worked with Microsoft Office applications to perform various aspects of job responsibilities.

Bachelor Of Applied Science - Basc, Cloud Computing

Associate'S Degree, Cloud Computing & Networking Technologies, 4.0 Gpa