Evan Miceli Email & Phone Number

Brisbane, Queensland, Australia

Leading up our Customer Success department with a team of high performing Customer Success Managers. Managing the relationships of all foundU clients to ensure best product outcomes, business processes, user uptake and training, and much more.Informing product release roll outs to ensure a smooth introduction to our client base, as well as serving as an escalation point to address any challenges. Helping to coach my team on ways to reach their growth potential through constant improvement. Working to introduce adjustments to our efficiency and customer engagement so to increase customer retention as well as team member success.

Brisbane, Queensland, Australia

Helping to facilitate the growth and development of the team through my knowledge of the foundU platform and experience in successful foundU implementations (70+ projects). Overseeing our Implementation department with a focus on larger and more complex projects and clients across an array of industries. Escalation for the team to help plan projects, understand and fill client requirements, and troubleshoot any concerns. Managing regular check ins with the team on the status of various projects and helping to enable successful completion of projects. Additionally, working updating our internal resources on project management, assisting in our team’s Hubspot implementation, training and up-skilling new team members, running team meetings and team workshops.

Milton, Queensland, Australia

The leading end to end employee management, award interpretation, and payroll software based in Milton, Queensland. My role is focused on handling our larger and more complex clients from various industries.My core responsibilities include:- Establishing relationships with key stakeholders- Understanding client needs and mapping with foundU's capabilities- Continuously refining key processes- Developing and managing project plans- Managing large quantities of data- Educating clients on their foundU platform- Understanding Australian Awards and Payroll Processing- Getting a multitude of clients enjoying the platform from many industries- Most importantly, making my clients lives easier!My Key Industries include:- Labour Hire- Childcare- Transport and Distribution- Medical- Manufacturing- Hospitality- & More

Brisbane, Australia

Providing superior customer experience such as developing personal relationships, remembering names and orders. Fast paced working environment. Aiding expansion into night service. Responsible for money handling and counting.

Centennial, Colorado

Empowering mid-market companies through the cloud. Recently acquired by Oracle.Responsibilities include:- Assisting in customer software implementation- Utilizing structured project delivery methodology- Understanding customer needs and mapping them with NetSuite- Designing solutions with NetSuite functionality- Identifying and managing gaps between customer needs and NetSuite functionalityAccomplishments include:- Completing baseline NetSuite software training- Team winning Hoover's Brand Shop Case Study Competition- Completing Showcase Competition on University Donor Management within NetSuite- Earning NetSuite Foundation Certification

Burlington, North Carolina

Supporting and innovating the after school experience for youth who joined our program. Ensuring that new activities were age appropriate and helped the children develop valuable skills.

Elon, North Carolina

A competitive, inter-collegiate ultimate frisbee club. We have expanded to now having two teams, an A Team and a B (Developmental) Team. Our program has also increased in national prestige, as evidenced by our second place finish in 2014 and our #3 in the nation ranking as of April 2015. During my time as President, we have hosted a tournament, in which I directed. I have also created a website for our team, at http://elonultimate.wix.com/bigfatbomb.

Elon, North Carolina

As an Office Assistant, I was responsible for answering the phone, organizing paperwork, and acting as a receptionist. I also assigned student damage fees to student accounts. When students got locked out of their apartments, I was responsible for using a master key to unlock their doors and to assign the fee associated with the lock out.

Elon, North Carolina

A student organization with goals to better student life on campus through campus improvements and student programming. During my time as President, this organization has tripled in membership, increased programming, strengthened relationships with higher administration, and restructured the organization. We are also approaching a name change as part of an entire organization rebranding effort. All of these improvements have lead to our organization to earning the North Carolina Association of Residence Halls Most Improved RSA of 2014-2015, as well as my earning of President of the Year for 2014-2015. In addition, we have been awarded the hosting of North Carolina's Fall Summit conference, which is the first time we have hosted a conference since 1992. As President, I am responsible for the following:- Created a rebranding plan with Vice President of Marketing- Developed member recruitment and retention strategy- Revamped existing programs and initiated several new event programs- Strengthened relationships with higher administration including the Director of Residence Life, the Assistant Vice President of Student Life and the President of Elon University- Served as the student representative for the Student Life committee focused on reviewing the Residential Campus Initiative, where I reviewed various reports as well as approved special Residential Campus Initiative Grant applications

Elon, North Carolina

Elon 101 is a transition class for all first-year students to ease the change from high school into a university environment. In my role, I assisted my professors in planning our courses syllabus, and catering it around what students really wanted and needed to know. I also have taught multiple classes as well as lead class discussions. Many students ask for guidance for major selection, course scheduling and personal situations, which I willingly provide. In addition to my role with my single class, I is one of six student members of the Elon 101 TA Task Force. The Task Force was created to advise with the Department of Academic Advising to revamp the Elon 101 Teacher's Assistant program, this included monthly meetings, brainstorming sessions, pitches to different Academic Advising administrators and interviewing possible Academic Advising Graduate Fellows.

Elon, North Carolina

As a Resident Assistant I was responsible for prepping the building for residents to move in at the beginning of the year. This consisted of checking the rooms for cleanliness and safety as well as ensuring that all of the paperwork was prepped and ready for move in. In addition, I facilitated hall bonding events, and worked to create events for the entire community. I was also responsible for running hall meetings to go over rules, procedures, expectations, and events. There were also many instances where I was required to help solve room mate conflicts, as well as several instances of responding to emergency situations while remaining calm.

Lionville, Pennsylvania

As a casual restaurant, we strived for a personal and supreme customer service experience for every customer that stepped through our front door. I balanced multiple tables at once, while also assisting take out as well as prepping certain meals. I was in charge of counting and sorting receipts and cash at the end of my shift, as well as cleaning and organizing the restaurant.

Chester Springs

Contacted customers (both existing and potential) to discuss potential insurance changes and schedule appointments with a licensed insurance agent.