Evan Watson Email & Phone Number

Durham, NC, US

Durham, North Carolina, United States

I manage all email communications from DUP to the library audience, including marketing campaigns, technical communications (site outages, platform migration information, etc.), subscription renewals, journal acquisition and pricing announcements, and more.I manage our vendor/sponsor/exhibitor presence at library conferences. We participate in 10 or more.

Raleigh-Durham, North Carolina Area

I delivered the metadata for DUP books and journals to discovery services and library customers to ensure that DUP content is discoverable, accessible, and usable in the catalogs of libraries that have access to it.I delivered circulation and usage reports to marketing, sales, and other teams internally.I performed market research and customer prospecting.

Durham, NC

As the documentation specialist for the AICPA's Member Service team, I manage the organization's knowledge resource library in order to support front-line staff in serving members and customers by:+ Keeping resources up-to-date with current policies and procedures.+ Disseminating information about policy changes.+ Capturing, structuring, and retrieving.

Durham, NC

+ Consistently exceeded team service metrics in responding to member and customer inquiries via phone and email channels.+ Trained and mentored new hires, where I introduced changes in training methods that have contributed to an increasingly empowered team culture and a significant reduction in agent attrition.+ Created and lead a company-wide improv.

Raleigh-Durham, North Carolina Area

+ Supervised the House Undergraduate Library, UNC's only 24-hour library, throughout the night and early morning.+ Provided circulation, research and reference services to students and responded to maintenance, housekeeping, and security concerns.

Durham, NC

+ Responded to phone and email reference inquiries and made print and electronic documents available to researchers upon request.+ Identified relevant materials within and beyond the collection to enter into the bibliographic database.

Durham, NC

+ Developed a study analyzing scholarly use of digitized primary sources from the collection.+ Analyzed and prepared collections for digitization.+ Performed scanning and quality control for new digital collections.+ Assisted with a usability test on the newly-launched digital collection interface.

Raleigh-Durham, North Carolina Area

Research and Instructional Services Department at Davis Library.+ Performed library reference interactions for patrons including university students, faculty, staff, and the general public.+ Responded to reference inquiries via phone, email, chat and in-person channels.

Master’S Degree, Library Science

- Masters paper titled "Institutional hierarchy in the archives of the National Park Service" - Information and Library Science Student.

Bachelor’S Degree, History, Philosophy And Religion

-University Honors | Departmental Honors in History -Honors thesis titled "Catholicism and Anti-Catholic Sentiment in Nineteenth Century.