As a CRM Solutions Consultant, I assist with CRM implementation projects and enhancing current CRM environments. I am responsible for project discovery, requirements definition, configuration, customization, testing, deployment, and training of end-users.

As a CRM Solutions Consultant, I assist with CRM implementation projects and enhancing current CRM environments. I am responsible for project discovery, requirements definition, configuration, customization, testing, deployment, and training of end-users.

Coordinated day-to-day Operations activity, including client provisioning, service delivery, customer service functions, and billing/accounts receivable functions. Managed post-sale order flow process and procedure for Service Delivery groups to complete sales process and ensure delivery of services.Led Harbor Communications team in meeting BP's telecommunication need for the Gulf of Mexico response. Our team deployed 300 Cisco VoIP phones a 100M Internet feed within one business day.… Show more Coordinated day-to-day Operations activity, including client provisioning, service delivery, customer service functions, and billing/accounts receivable functions. Managed post-sale order flow process and procedure for Service Delivery groups to complete sales process and ensure delivery of services.Led Harbor Communications team in meeting BP's telecommunication need for the Gulf of Mexico response. Our team deployed 300 Cisco VoIP phones a 100M Internet feed within one business day. Oversaw management of over 1100 Cisco VoIP telephones and internet service in 13 locations across the Gulf of Mexico. Show less