Evan Packard Email & Phone Number

Ogden, Ut, Us

Fort George G. Meade, Maryland, United States

Hill Afb, Ogden, Ut

Oversees contractor support staff for the DISA-provided services in our 24x7 Global Network SupportCenter (GNSC). Works with Operations and Maintenance (O&M) and senior NOC management to ensurecross-functional processes and procedures are monitored and adhered to. Provides situationalawareness to government customers on technologies that impact the DoD networking systems andnotifies GSMO leadership of mission critical network outages.● Defines and sets team direction, leading daily operations.● Maintain team proficiency on NOC tasks● Supervise the day-to-day functions of the team, sets schedule, and handles staffing requests● Manages NOC staff to include hiring, training and conducting performance evaluations● Coordinates with other sections and technical leads to resolve issues or escalate as appropriate● Ensures processes, procedures and documentation are maintained, updated and executed.● Establish and maintain effective working relationships with partners and Government officials● Providing lessons-learned solutions to incidents Leveraged experience with DISA Global TicketManagement System and its Report Management System to run reports that identify ticketinconsistencies and ensures accuracy of incident documentation and compliance withAcceptable Quality Levels (AQLs) for the GSM-O II contract.● Tasks contractor personnel, supervises on-going technical efforts, and manages contractperformance.● Serves as a strong proponent of excellence in customer service.● Prioritize workload and Coordinate training for 25+ Network Controllers

Macdill Afb, Tampa, Fl

Bolling Afb, Washington, Dc

Selected to be COMSEC Team Lead for the National Capital Region’s (NCR) Defense Intelligence Agency (DIA), Technical Control Facility. Supported activities of the Joint Service Communications Staff at DIA Headquarters (DIAHQ). Provides open and secure data, voice, video, and video-conferencing services. Assisted with installation, operation, and maintenance of communication circuits and cryptographic equipment supporting the Secretary of Defense, Joint Chiefs of Staff, and other Intelligence Community (IC) sites worldwide.● Maintained network reliability for 350 circuits at 20 locations.● Individually selected over four senior employees to be the Site Lead of a separate location within the National Capital Region. Provided mission essential network support to 1,400 intelligence customers in the NCR.● Performed all cryptologic and COMSEC related tasks in the NCR for the network maintenance section and maintained 100% accountability of devices valued at $3.6 million.● Supervised a team of nine working to complete the National Security Agency (NSA) mandated field software upgrade of 74 in-line network encryptors (KG-175, KG-175A, KG175B, KG-175D) enhancing overall communications security for over 500 IC sites.● Established a training guideline to test and validate non-school trained personnel to perform 24/7 daily duties within the TCF resulting in clear daily ● Completed cryptographic key material updates of over 400 communication security devices that provide secure communications to Intelligence Analysts assigned worldwide.● Revamped the current SOP utilized by DIA Technical Control Facilities in the NCR providing specific guidance on managing cryptologic devices for all sites in the region

Bachelor'S Degree, Computer/Information Technology Administration And Management

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management

Associate Of Arts (Aa), Information Technology

Associates Degree, Networking