Evan Pollack Email & Phone Number

 Capitalize on the opportunity to lead forward-thinking senior-level consulting endeavors for diverse high-profile travel, tourism, and hospitality industry leaders, including in such areas as sales, multimillion-dollar installations, core logistics, human resources, guest relations, hotel operations, and onboard revenue. Actively consult on both shore-side and shipboard aspects of various projects to exceed client objectives.Key Accomplishments included:Oceanus Voyages Spearheaded development and implementation of the entire onboard operations as well as shoreside operations for this start-up company.SeaLink Caribbean  Spearheading development and implementation of the onboard and shoreside operations for a startup luxury overnight ferry operation.Fabulous Dream Cruise Line Fabulous Dream Cruise Line Retained by the founder to evaluate several vessels being considered for purchase on the feasibility of modifying and renovating them to meet the needs of the product that they planned to offer.Hygensea / Vikand  Introduced air purification solutions for cruise vessels of major cruise lines and hospitality clients, including driving sales, project management, and client satisfaction for multimillion-dollar installations.Décor at Sea Consulting on logistics, operations, and human resources of onboard projects for global cruise vessels.Cruise One Management Leading results-generating consultations on hotel operations, guest relations, onboard revenue, and human resources for this company’s prospective clients, including new and / or existing cruise lines

Fort Lauderdale, Florida, Us

 Development, Implementation and Coordination of new practices and procedures for the companies four river cruise vessels. Programs included training on shoreside protocols as they pertain to vessel’s crew as well as hands-on training of all service standards. Position ended as a result of the Covid-19 shut down of the vessels.

 Spearheaded profit-focused operations to drive key sales, marketing, customer service, and delivery initiatives for this cruise line industry vendor, including handling all finance, purchasing, and project management efforts. Trained, mentored, and managed top-performing associates to continually boost business success in a competitive market. Recruited and oversaw subcontractors to deliver interior services.Key Accomplishments: Proactively generated substantial new business via diverse sales channels. Operated a profitable venture during consolidations and insourcing by major cruise lines Improved aesthetics for major cruise line vessels by providing quality floor and interior design.

 Strategically steered quality-focused team from recruitment to cost-effectively staffing cruise ships and meet key budgetary goals. Developed mutually beneficial relationships with high-profile Celebrity Cruises, Carnival Cruises, Oceania Cruises, Island Cruises, and Discovery Cruise Lines to consistently boost the bottom line.Key Accomplishments: Interfaced among 25 associates tasked with coordinating 8,000+ crew members. Served as the “go-to” liaison for all crew-related and / or government-specific issues. Reduced crew transportation costs and hotel expenses by $1 million via lucrative negotiations. Cut unnecessary overhead and streamlined efforts via cross training and time management techniques.

 Leveraged broad scope of industry knowledge toward driving strategic turnarounds of struggling hotel properties ranging from managing interior refurbishment projects to staff training / development programs. Retained by a private investment group to expertly assess and / or compare the feasibility of acquiring a small cruise line against the cost of building a brand-new cruise line from the ground-up.Key Accomplishments: Led the renovation and refurbishment of a 297-person Crowne Plaza Hotel in Macon, GA. Effectively performed analysis and due diligence for the potential purchase of Cruise West. Developed and implemented guest loyalty programs for Texas- and Georgia-based Crowne Plazas.

 Applied strong leadership talents toward directing high-volume operations for a fleet of 12 river cruise vessels traveling throughout Europe. Managed all facets of team building, training / development, passenger programming, new product development, sales, marketing, food / beverage, and onboard quality.Key Accomplishments: Led critical capital construction projects valued at $10+ million. Continually improved bottom-line results in a competitive cruise market.

Miami, Florida, Us

 Played a vital role in managing full profit / loss responsibility across all fast-paced hotel operations and shore side offices. Coached and mentored guest-oriented sales / marketing, customer service, passenger programming, and maritime teams while concurrently overseeing guest services, reservations, and entertainment areas. Judiciously managed a $20-million labor budget for 3,000 employees and $12-million refurbishing project budget. Coordinated and led all food / beverage operations, including overseeing food cost controls, menu selection, and service standards. Handled product development and yield management.Key Accomplishments: Co-designed and introduced new and / or refurbished vessels to the fleet. Improved onboard service / product ratings to achieve highest onboard revenue gains. Quickly advanced to senior roles of greater responsibility due to excellence in job performance. Cost-effectively managed a $120-million budget, as well as $50-million annual onboard revenue goal.