Spearheaded efficient product receiving and shipping processes to ensure exceptional customer experience for online sales. Managed warehouse personnel and maintained accurate inventory, contributing to streamlined operations, and optimized technological applications. Designed and implemented a new Shopify platform for winter gear rentals, enhancing online sales channels. Served as the in-house IT liaison with key partners through multiple projects and system overhauls. Oversaw training and education of technology protocols to all relevant stakeholders. Performed numerous system upgrades, installed new computers, and updated system components.

Oversaw the timely picking, packing, and shipping of all online orders, updated the receiving dock log with new arrivals, received new inventory (including pricing and security tagging), transferred restocked and newly received merchandise to the retail location (and occasionally back to the warehouse), assisted in maintaining accurate inventory counts, organizational flow, and efficiency of all warehouse operations. Provided exceptional customer service via email and phone to web sales customers and helped mediate and remedy issues with the website.

Assisting customers find the perfect piece of outdoor gear to suit their needs. Stocking/re-stocking, consignment intake, answering technical gear questions, general shop-upkeep, and providing excellent customer service.

Price and Signage Lead - Ensuring all merchandise is accurately priced and signed, coordinating the preparation, execution, and delegation of pricing and signing in the store including ISS, TAB, reticketing, permanent price changes, visual marketing, and monthly sign kit. Validating pricing processes, and signing processes, validating auditing of all pricing activities, and coaching for improvement. Lodge Lead – Assisting the store management team with general supervision in assigned departments and other areas of the store as needed, clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and upholding company standards for merchandise presentation.

Served as primary customer service provider at the front end and liaison between customers and management, handling all situations that ensure compliance with safety policy and procedure.

Created a world-class customer environment through front-end customer engagement and point-of-sale interaction while upholding company standards for merchandise presentation for the best apparel and equipment brands in sporting goods and promoting company programs including warranty sales, loyalty programs, credit cards, and other seasonal promotions.

Directed, operated, and maintained the Curbside Pickup during the busy 2020 Holiday Season.

Meticulously cleaned, organized, and reset bays to planogram specifications. Assisted and led whole merchandising moves and installation of new racking/fixtures/signage.

Coordinating in home installations through Lowe's installation services