Evans Ejike Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Design, architect, and recommend best solutions based on customer requirementsWork closely with product management to fully understand new products and featuresbeing released, give updates on the roadmap, and provide customer/partner feedbackback to the PMsLiaise with customers and partners and work with various business units within DigiCertsuch as Sales, Marketing, Product Management, Technical SupportShare knowledge, support, and backup other team members when requiredDrive and manage initiatives and projects through diligent documentation and follow upon tasks with accountable stakeholdersKeep abreast of industry changes to advise customers & partners in the best way possibleDeliver engaging product demosManage customer trials and POCsDrive deals through the “technical closure” phase and manage RFP responsesDesign and deliver effective training to customers, partners, and internal audiences on DigiCert’s products and related technologiesDevelop relationships across strategic accounts and work with an account manager to buildand qualify pipeline of new and upsell opportunitiesBe point of contact for customers and respond to their requests in a timely fashion

Cape Town Area, South Africa

Provide technical support for DigiCert clients, offering web security, and digital certificates using protocols such as the SSL, TLS etc.Provide assistance in PKI structure, Codesigning, HTML, DNS, S/MIME and SMTP.Work with the IIS servers, Apache, Tomcat and more in assisting the customers to install digital Certificates

City Of Cape Town

Provide technical support on mobile devices i.e. Android smartphones and tabletsConfigure and test android mobile devicesEnrolment of android mobile devices using SAP AfariaIdentify and troubleshoot faulty equipment\devices and provide technical support to Emergency Support StaffSAP GUI supportHardware SupportResolution of calls received through IT Service Desk within a defined SLAKnowledge and skills transferSupport 3G and wireless networksApply ITIL methodology

Century City

Quality Assurance  Ensure all core performance data is collected from PMO areas by liaising with all activities within the PM team. (Deployment, Logistics and Staging teams). Monitor and QA activities. Prepare and issue daily KPI report to Senior Management Collate and issue the external RAID log Providing regular status reports and statistical analysis Provide advice and assistance to the different teams in the writing of their processes and procedures Maintain a register of processes and procedures. Ensure PES clearance procedures are carried out for every new candidate on a timely basisTechnical Analyst  Manage incoming incidents created from customers’ requests Interrogate the network via management systems to diagnose and resolve incidents where possible. Assigning and progressing of incidents that cannot be resolved at the front end to the relevant business units to resolve. Ensuring that customers are kept updated and incidents are escalated to guarantee they are resolved within the agreed SLA and that the customer is satisfied with the resolution Ensuring the specified return agreements of Cisco parts are not violated to avoid a breach of contract

Newlands Cape Town

Roles in Job D-link Firewall and network configuration Daily backup on window server 2008 Desktop Support E-mail setup and backups on outlook

Claremont Cape Town

Roles in Job Troubleshooting hardware and software issues Provide network support Back up of System and server

Cape Town

Roles in Job Troubleshooting hardware and software issues Provide network support and maintain CPUT network Monthly backups and upgrades on client PCs

Cape Town

Roles in JobMonthly virus scans on computers.Basic router configuration

Computer Programming

Studied Full stack development learning both the front and the backend ranging from HTML to Javascript, ReactJS, Express, Angular.

Bachelors Degree, Information Technology

Activities and Societies: Computer Society South Africa

Bachelor'S Degree, Information Technology