✔Monitoring, identification, prioritization and resolution of incidents and coordination of Internet Support.✔Manage all technical organization daily activities✔Client Data management✔IT Technical support, Ticket management✔Network configuration, monitoring, troubleshooting and management

✔Junior API developer Enterprise Business Unit✔Shadow the lead API developer in learning how to generate APIs used for Safaricom PLc Enterprise Unit.✔Develop various APIs that help solve customer issues✔Test APIs✔Integrate services using APIs for smooth communication between services

✔Manage all technical organization daily activities✔Responsible for administering processes and procedures related to identification, prioritizationand resolution of incidents, including the monitoring, tracking and coordination of IT ServiceDelivery functions.✔Collection and Data Entry of new clients✔Access Point, PPoE, DNS configuration✔LAN and WAN management, Server and Network management✔Microwave and fiber transmission configuration✔Network configuration, monitoring, troubleshooting and management

✔Took part in digitization of Organization Documents for 7+ Departments✔Data Entry collection for Bio-metric system for the organization✔First Line Technical support and Ticket Management✔Use of Administration tools for Firewall, IDS and Antivirus for organization’s systems✔Basic practical hands-on experience on Fortinet, Cyberoam and SOPHOS

✔Responsible for maintaining organization’s client data✔Responsible for coming up with Crucial Security Controls to prevent any other attack.✔In charge of bringing TrikaNet Company network up✔LAN and WAN management, Server and Network configuration and management✔Active Directory Controls for Security, Firewalls/IDs, SMTP, Web Hosting, POP3 configuration✔Network configuration (IPv4 Configuration ), monitoring, troubleshooting and management

✔Responsible to the day-to-day operations for Africa Leadership University Recruitment Office Nairobi Kenya branch✔Perform duties assigned by Supervisor related and not limited to Information Technology.✔IT Technical support

✔Perform assigned duties on specified projects.✔Responsible for the high quality statistics the highly benefited clients✔Managed complex and detailed oriented data as per client required physics.✔Played a team role to help colleagues whenever they were stuck