Evans Pierre Email & Phone Number

Dedicated Customer Service professional with 10+ years experience consistently achieves record high customer service satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Maintains an enthusiastic commitment to customer service as a key driver of company goal attainment.

Listed skills include Research, Training, Public Speaking, Customer Service, and 13 others.

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  Customer Service Representative

  Rider Insurance Company

  Dec 2005 - Oct 2018 - Springfield, Nj

  Expertly handle customer inquiries, complaints, billing questions and payment extension/service requests. Establish and repair customer trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead "go-to"​ person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Recognized as "​#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability. Co-developed on-the-job training program that reduced training time from eight to five weeks.Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.