Evans Pierre Email & Phone Number

Orlando, Florida, United States

I started this company as a Digital signage technician, to a Lead in Field Operations and am now a Project Coordinator. I am responsible for supporting and assisting in the planning, execution, and monitoring of projects, managing a range of 7-13 projects at a time; locations vary all around the US and projects vary in size, ranging from a smaller scale operation(20 or less digital signs) to a very large operation(50+ Digital signs and LED Walls). I work closely with my Ops Manager and other team members to ensure that projects stay on track and meet the deadlines and goals.

Orlando, Florida, United States

I started in this company as a Digital Signage Technician. I started off with a traditional helpdesk role. This required some basic to advanced troubleshooting of hardware, software and network issues. I also was sent into the field for Digital Signage installations that required me to be an on-site Project Manager.I exceled at diagnosing and resolving technical problems, such as software errors, network connectivity issues and hardware malfunctions. I gained a solid understanding of operating systems, productivity applications, and commonly used software, enabling me to effectively guide users through step-by-step solutions.

Orlando, Florida, United States

As a Lead in Field Operations I am responsible for supervising and coordinating Digital Signage projects in the field. My primary responsibility is to oversee and manage multiple teams to ensure efficient and effective execution for LED Walls and Digital signage installations. I typically assign tasks, provide guidance and training, and monitor the progress of the team and overall project. I collaborate with multiple departments and stakeholders to coordinate projects , ensuring all necessary resources are available and properly allocated. This includes equipment, tools, vehicles, and any other materials require for a successful project.

Melbourne, Florida, United States

As a Subject Matter Expert for Med solutions it was my job to provide guidance and advice for a large scale team in reference to the job functions. I also took on various types of escalations calls with clients, and was consistently called upon by my manager to collaborate and develop on day to day functions and activities.On average I documented 20-25 Escalations per day using the ISAAC ticketing system.

Melbourne, Florida, United States

As a Consumer Engagement Specialist, I explained our program to members, so they can make the best-informed choice regarding their health care. I spoke to members regarding their facility locations (both inbound and outbound) and made outbound calls to facilities to schedule imaging appointments.I documented inbound/Outbound calls with the ISACC ticketing system: 80-115 calls per day.

Melbourne, Florida, United States

As a CSR, I provided exceptional customer service across multiple retailers. I took on average 65-125 calls per day. I assisted in placing orders, taking escalations, email & chat systems. I also assisted clients with troubleshooting on high priority orders.

Education record

Associate'S Degree, Computer Science

Diploma Of Education, Information Technology, 12