Michael Evans Email & Phone Number

Duluth, Georgia, United States

• Execute projects focused on the conversion of PCI portfolios
• Identify and implement revenue enhancement opportunities related to PCI
• Lead touchpoint efforts to review portfolio progress and address issues
• Monitor and resolve issues identified in the PCI exception report
• Collaborate with the technology team to address and resolve API-related issues
• Support Customer Service and Partner Support teams by addressing PCI-related inquiries

Duluth, Georgia, United States

• Managed multiple client projects overseeing scope, design, delivery and testing of all integration solutions using ServiceTrade APIs including productized, non-productized and custom integration solutions.
• Create detailed implementation plans, perform business analysis, scoping of the project, perform data-mapping analysis, identify key deliverables and management of assigned resources.
• Consistently updated all customer, internal and external stakeholders to continually drive the project to meet established deadliness.
• Mitigation of potential project risks while escalating issues to appropriate parties (risk management).
• Creation and revision of internal processes needed to refine integration delivery processes, align with onboarding processes, and improve overall customer experience.

Atlanta, Georgia

• Managed integrations of payment processing solutions including unattended Point-of-Sale (POS), attended EFTPOS and ecommerce solutions, payment terminal hardware and payment gateway host system.
• Managed full project lifecycle including development of Statements of Work (SOWs), product design specifications, risk management, test script development, quality assurance, product certification and project sign-off.
• Worked with Product and Engineering teams to design product to required specification(s), test and certify integrated hardware, and finalize POS product release for production deployment.
• Guided clients through compliance with local and international standards including: PCI PA DSS, PCI PED, PCI PTS, PCI DSS, PIN bypass, EMV (online and offline), 3DES, EME and RKI.

Duluth, GA

• Planned projects, including development of Statements of Work (SOWs), System Policy Development, identification and documentation of customer needs and objectives, and delivery scheduling.
• Led on-site teams performing implementations of proprietary time and financial management software, Point-of-Sale (POS) systems, Radio-Frequency ID (RFID) self-checkout, ecommerce, circulation, inventory control and.
• Provided customized product configurations as well as technical, administrative and end-user training for all products.
• Operated within a wide variety of technical environments and ILS systems.

Greater Atlanta Area

• Technical, operational and administrative support of core, enterprise CRM systems (ServSuite / BOSS) for Rollins, Inc (direct client).
• Full support of wireless mobility platform (MDM / Apple / iOS) and related peripheral hardware.
• Troubleshooting and diagnostics of core PC, network and mobility issues.
• MS Server, Active Directory and Exchange support.

Greater Atlanta Area

• Tier 3 technical support for Rollins, Inc. (direct client) supporting all enterprise software, hardware, networking and mobility systems.
• Technical and administrative support – troubleshooting and diagnostics of PC, network and mobility issues.
• MS Active Directory and Exchange support (non-administrative).

Duluth, GA

• Devise online marketing strategies for small-to-medium sized businesses, aligning with traditional marketing practices.
• Create and manage online accounts, and establish or maintain online presence for customers.
• Creation, and regular submission of, content to social media sites using best practices, providing measurable results of viral marketing campaigns.

Greater Atlanta Area

• Planned projects, including development of Statements of Work (SOWs), System Policy Development, identification and documentation of customer needs and objectives, and delivery scheduling.
• Led on-site teams performing implementations of proprietary time and financial management software, Point-of-Sale (POS) systems, Radio-Frequency ID (RFID) self-checkout, eCommerce, circulation, inventory control and.
• Provided customized product configurations as well as technical, administrative and end-user training for all products.
• Operated within a wide variety of technical environments and ILS systems.
• Traveled extensively for purposes of client installations and support (up to 50%).

Greater Atlanta Area

• Supervised production and implementation for a range of technology products, including RFID, POS self-checkout, circulation, inventory control, automated sorting/return and security systems.
• Managed technical support services, continuous improvement and document control services.
• Implementation and configuration of distributed enterprise server environments (MS Windows Server, network, MySQL, etc.)
• Wrote technical and training documentation for all technology products.

Greater Atlanta Area

• Managed Total Quality Process, Continuous Improvement initiative and reporting for all IT support services and delivery operations including SLA (Service Level) compliance, root-cause analysis, process re-engineering.
• Developed Project Management life-cycle and methods, including design, budgeting, management and quality control of ad-hoc projects, programs and migrations.
• Trained and supervised technical personnel in quality assurance, help desk, IMAC and on-site support.
• Managed relationship between vendor services and coordinated with client Account Managers.