Resident Manager at XOCO - 325 West Broadway & 25 Wooster Street

Master Chef Season 10 contestantExecuting private dining events in NYC ranging from 4 to 100 guests.Culinary and beverage consultant

Bevager is a next-generation platform that connects inventory, ordering, AP, and Analytics. Features: Support Inventory & Ordering for Multiple Locations. Send Orders to all your Reps at Once. Cloud Based - Access on your Phone, Laptop, or Tablet. Integrations - Connects with your Point of Sale & Major Accounting programs like Quickbooks. Sync invoices using your Phone's Camera & Approve Bills.Robust Reporting Options

• Directing all business functions including: sales team support, daily operations, hiring, training, payroll, ordering supplies for all departments, inventory control, escalated customer service inquires, employee & member engagement• Demonstrating leadership by developing employees to be promoted internally from front desk and maintenance positions to managers • Creating buy-in across from colleagues in all departments through demonstrating best practices and leading by example • Developing and implemented initiatives which drove high NPS scores; placing our location in top 10% company wide in the following categories: likelihood to recommend, overall staff friendliness, likely to be a member within 6 months• Selected to serve on committee to develop ideas utilizing front desk associates to be actively involved in assisting membership advisors in the sales process• Sole winner of AGM sales incentive during national sales forum in 2016• Exceeding profit contribution in 2017 6% over budgeted goal YTD

• Consulted on development of sales strategy to expand Hotel Insider's partner hotels• Responsible for planning and execution of travel itineraries for VIP clients, investors and marketing partners

• Primary contact for onboarding all contracted hotel sales and marketing managers using Hotel Insider products• Produced training manual for hotel sales managers to create hotel profiles in the Hotel Insider platform• Assisted in the selection and honing of the contracted hotel collection • Wrote technical design documents for new Hotel Insider products including the Travel Desk and hotel profiles

• Selected as part of the pre-opening team for the first Baccarat Hotel and Residences in the US• Developed SOPs for front of house staff to increase guest engagement in accordance with Forbes and AAA standards

• Established personal relationships with high profile Manhattan based restaurants and hospitality groups• Developed new business and engaged existing clientele through an all-inclusive effort of networking, event attendance, proactive research, and entertaining of prospective and existing business partners• Utilized creative methodologies and approaches for negotiating opportunities, contract terms, and upselling of prospects to gain the highest possible revenue for Union Beer• Exceeded monthly, quarterly and annual sales goals consistently through strong organization skills and attentive client relations• Provided staff training for clients with an end goal of effectively selling new products to increase overall revenue

• Strategically prospected and acquired new clientele through focused outbound campaigns• Maintained a strong rolodex of commercial and residential partners, gaining consistent referrals through word of mouth• Independently motivated to exceed personal quarterly sales goals• Possessed a strong knowledge of the Brooklyn commercial and residential real estate market through consistent involvement in community gatherings

• Established preferred vendors and developed personal relationships with business owners and managers to procure exclusive services and unique experiences• Acted as consultant to top restaurant general managers to generate sales through improved hotel relations• Located and recorded guest preferences in PMS systems as well as procured special amenities for guests• Developed Excel spreadsheets to track private car invoices and commissions to ensure timely and accurate billing and to forecast future needs

• Developed long-term client relationships and continue to assist clients in personal entertainment consulting• Selected by General Manager to represent Front of House in the Employee Counsel to improve interdepartmental communication • Managed Concierge Team to exceed guest expectations in luxury service and effectively sell local services • On boarded and trained all new Concierge hires in AAA and Forbes 5 Star standards• Procured event space and negotiated contracts for off-site events upon request for long term VIP guests

• Assisted with compiling marketing materials for Harpoon Festival events• Led tastings during tours in Harpoon Tasting Room• Managed inventory of branded merchandise in on-site store