Led, mentored, and developed a team of 4, driving improvements in operational efficiency and resident satisfaction by 15%.Created a free Notion template for staff with daily and weekly tasks, including organizing mail in mailboxes and optimizing garage car schedules, improving task management and efficiency.Handled concierge services for a 60-guest event at a secondary property, providing tailored assistance and ensuring a smooth, high-quality experience for all attendees.Managed the sale and logistics of 3 units, coordinating with real estate agents, trade workers, and moving companies while overseeing construction and interior design projects to meet resident expectations.Provided tailored concierge services to luxury residents and guests, offering a warm, professional welcome while ensuring a secure and inviting environment.Implemented enhanced security measures by verifying and recording visitor information, reducing unauthorized access incidents by 25%.Managed luggage and parking services, creating a seamless experience for residents and guests.Responded promptly to resident inquiries and requests, maintaining high satisfaction levels and fostering a sense of community.Consistently received great feedback and recognition from residents, including an invitation to exclusive events such as The Welcome Conference, generous gifts and substantial Christmas compensation for excellent customer service.

Safely transported over 3,000+ passengers throughout NYC, maintaining a 4.85 rating for service and communication by delivering a consistently high standard of customer service. Demonstrated adaptability by managing real-time route adjustments and customer requests, effectively addressing unforeseen circumstances to ensure high levels of satisfaction.

Led the store in gross revenue, consistently achieving sales goals of $100,000+ per month. Helped the store remain a top 3 performer in the district by providing exceptional customer service and product knowledge. Trained and mentored 8 team members on sales strategies and store operations, leading to a 30% reduction in service errors and enhanced team efficiency. Managed daily business transactions, including bank deposits and closeout paperwork, with accuracy, ensuring financial integrity.Assisted in meeting sales and profit goals by providing exceptional customer service and product knowledge.