Eva Offermans™ Email & Phone Number

Woodend North, Vic, Au

Melbourne, Victoria, Australia

Leading the change for a large digital program of work.

Melbourne, Victoria, Australia

Member of the leadership team, leading the Change Management Capability and being a people leader to a team of 4 consultants.

Melbourne, Victoria, Australia

Design and change management of a value stream operating model that delivers life insurance software solutions. Accountable for the delivery happening within this Value Stream (~95pax), ensuring effective pipeline management in collaboration with the Value Stream Owner and the Principal Architect. Resolving bottlenecks and driving continuous improvement of delivery practices. Working closely with snr. stakeholders (GM's and Execs), vendors and being a people leader for a team of 5 Delivery Leads.

Melbourne, Victoria, Australia

Delivery Model design and facilitation, preparing for rollout of Delivery Model (incl prioritisation techniques, resource management, value stream design), working closely with the change management team.

Melbourne, Victoria, Australia

Program delivery structure design, delivery playbook design.

Melbourne, Victoria, Australia

Preparing for an Agile Transformation within a whole line of business. Merging Tech with Business, leading the Change Squad and setting up the transformation backlog.

Melbourne, Victoria, Australia

Guiding a large and complex implementation of a digital platform impacting 700+ employees. Working closely with Executive Sponsors, people on the floor and Change Advocates on how to bring people along on the journey and take away barriers to change.Significantly improving the overall sentiment towards the change.Enabling a highly collaborative environment by ramping up a cross-functional Implementation Team supported by a robust Agile Governance structure and Ways of Working.Creating clarity and alignment on key project fundamentals (vision, goals, metrics, MVP scope, problem statement, sponsorship, roles & responsibilities, customer needs, product USP's, competitor insights).

Melbourne, Victoria, Australia

Working with a large Program delivering new POS solutions. Re-setting Ways of Working, improving overall program alignment and embedding sustainable Continuous Improvement within the Program.* Optimising quarterly PI-Planning sessions* Goal setting, Prioritisation matrices and Performance metrics* Launch of Communities of Practice (Product Owners, Delivery Leads)* 1:1 coaching for key leadership roles in the program* Resetting Team foundations for Leadership and PMO team* Continuous Improvement team launch and support

Melbourne, Victoria, Australia

Worked with multiple programs and teams to help create more transparency with planning, milestones and dependencies. With a focus on improving the ownership, clarity and better decision making with each program of work using agile practices.* Introducing portfolio, program and team structures and cadences* Uplifting agile events and ceremonies for greater transparency and focus* Creation of Portfolio and Program Kanban boards* Facilitation of kick off lift off sessions (clarifying scope, roles, responsibilities, working agreements, tooling)* Facilitation of Program and Team Health Checks

Melbourne, Victoria, Australia

Short engagement to support the Agile Transformation program in the initiation phase with* Recommend approach to setup and manage an agile portfolio pipeline of work* Recommend tooling to be used as part of the roll out of the Agile Transformation* Support existing team(s) with initial adoption of agile practices ahead of transformation aligning to incoming Lifeblood agile ways of working

Utrecht, Netherlands

SNS Bank [June '20 - Aug '20]Agile CoachFocus on improving Team Maturity of existing Agile Teams. Inc growing the role maturity of Scrummasters and Product Owners.Audi (PON Automotive) [Jan '20 - Mrch '20]Agile CoachIntroducing Agile Ways of Working. Focus on breaking down silos, stimulating more multi-disciplinair collaboration between departments. And also improving the overall culture (more trust and transparency).*The automotive sector got hit hard during the start of the Covid-19 pandemic. For this reason, this assignment got cancelled early on in it's starting phase.Stella Fietsen (electric bicycles) [Jan '20 - June '20]Agile CoachTransforming the Way of Working within the Marketing Communications department.* Setup of Agile Portfolio Wall, for improved transparency and forward-planning* Introduction of Agile Events, inc on the job training of department head, Scrummasters and Product Owners. Inc Agile Foundation Training for the whole department.SNS Bank [Jan '19 - Feb '20]Agile CoachIntroducing Agile Ways of Working for the support teams at the SNS Head quarters (Marcomm, Strategy, Change Support). Focussing on improving the connection between the organisational strategy and delivery.* Re-aligning and connecting organisational objectives (OGSM) with department and team metrics* Visualising the organisational pipeline of work, inc the introduction of an agile score card for improved prioritisation* Setup of the Agile Portfolio Wall and Roadmap* Introduction of quarterly planning sessions, Scrum of Scrums and Risk/Issues check-ins* Design of the first Agile Teams, inc Agile Foundation Training for each team* Team coaching, and Agile Role coaching (Product Owners, Scrummasters, Managers)

Hilversum, The Netherlands

Vodafone [June '17 - Aug '18]Coaching multiple Digital teams and managers, introducing & kickstarting the Designers Chapter and the Teamcoach Chapter, co-designing an Agile team maturity framework. Member of the Digital Transformation team.Volkswagen PON [Nov '16 - Feb '18]Introducing new Ways of Working and kickstarting a pilot to test what aproach works best. Coaching Marketing-, Communications- and Product Management teams.ONVZ Health Insurance [March '17 - May '17]Introducing the HR department to an Agile Way of Working. Training and coaching the teams, manager, Scrummaster and Product Owner.ING Bank [Nov '16 - Febr '17]Coaching Business- and Product Management teams at ING Wholesale Banking, The Netherlands.

Australia, Japan, Hawaii, Canada, Usa, Portugal

Making the most out of moving back to the Netherlands: travel it back and enjoy the journey!

Melbourne, Australia

NAB [Feb '16 - Apr '16]Snr BAImproving the intake initiative process of digital delivery (inc visualisation of the pipeline of work) and introduction of Agile Events and tools.ANZ [Jan '15 - Jan '16]Snr BA & ScrummasterCo-responsible for the successful delivery of a large program of work. Transitioning from Waterfall to Agile. Embracing smarter ways of working, forming, training- and coaching teams (off- and onshore).

Melbourne, Australia

• Agile (Scrum) practices for larger projects, Waterfall project methodology for quick turnarounds• Facilitating Scrum events• Eliciting business requirements• Translating business requirements into User Stories with Acceptance Criteria (Jira)• Writing documents like: Statement of Work, Functional Specification, Test plans• Sketching User Journeys & Data Flow diagrams (OmniGraffle)• Wireframing functionality requirements (Axure Pro)• Timeframe, budget & resource management (UX & Graphic designers, Testers, Developers).PROJECT EXAMPLES:✔ Large content driven website (content marketing for executives)✔ High volume of campaign landing pages (desktop, m.site, mobile, static & responsive), eDMs and banners (standard, rich media & dynamic)✔ Projects from 5k to 500k+CLIENTS:Teltra, Foxtel

Melbourne, Australia

• Eliciting business requirements, writing specifications and Scope of Work documents (SOW)• Wireframing to create clickable prototypes (Balsamiq)• Sketching User Journeys & Process Flows (OmniGraffle)• Usability testing• Timeframe, budget & resource management (developers, graphic designers, copy writers).PROJECT EXAMPLES:✔ Responsive web apps✔ Native (AR) apps for iOS and Android✔ Responsive corporate websites✔ Campaign sites✔ EDMs✔ Online event tools (webinar)CLIENTS:Bupa | ANZ | Glaxo Smith Kline | Telstra | La Trobe University | Holden | Yellow Pages | Samsung | Honda | Opel | Optus | PACCAR Kenworth | TRP Parts Australia

Melbourne, Australia

• Elicit business requirements• Wireframing clickable prototypes (Balsamiq)• Workshop facilitation to determine website’s goals & personas• Usability testing• Timeframe, budget & resource management (graphic designers, developers, copy writers)• Introducing new work processes regarding budgeting, invoicing and project planning.PROJECT EXAMPLES:✔ Corporate websites✔ EDMs✔ Online bannering & ads✔ Print ads✔ Commercial packaging & product catalogsCLIENTS:Victoria University | Transport Safety Victoria | Transport Certification Australia | Luther College | Mandala Winery | Racing Victoria | UJEB (United Jewish Education Board)

Woudenberg, The Netherlands

• Eliciting requirements• Briefing resources (designers/developers/copy writers)• Quality control of produced collateral in line with the outlined strategy• Managing budgets, timeframes & external suppliers• Occasionally replacing traffic/studio managerPROJECT EXAMPLES:✔ Corporate websites✔ Campaign sites✔ Online magazines✔ Online bannering & ads✔ Print ads✔ Print magazines✔ EDMs & print DMsCLIENTS:Avero Achmea (health insurance) | Centraal Beheer Achmea (insurance) | Enexis (energy) | Ahold (supermarket chain) | CDA (political party)

Amsterdam, The Netherlands

(research for my thesis)• Researching the impact of social media on internal communications• Market analysis, news monitoring & writing press releases

Utrecht, The Netherlands

• Recruiting & selecting candidates for office positions• Job interviewing & testing candidates• Writing job ads• Acquisition (phone and canvassing)

Utrecht, The Netherlands

• Organising free publicity for a diverse set of clients• Writing PR plans & strategies• Briefing copy writers• Setup media lists & sending DM’s• Relation management with journos/pressCLIENTS:Jetix (television programming brand) | SIA (home decorations) | Hulsta (furniture) | Het Spectrum (publisher) | Soezie (bakery products)

Bachelor Of Arts (B.A.), Communication Management

✔ Major : Corporate and Internal Communications ✔ Minor : Cross cultural communication (anthropology) ✔ Title thesis : Help! Employees are.

Graduate Certificate, Counseling And Psychotherapy